Is Duke Energy down? › Report an outage

How to report a Duke Energy power outage

The fastest way to report a Duke Energy power outage is online at outagereport.duke-energy.com, in the Duke Energy app or by text, or call 800.POWERON (800.769.3766).

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to Duke Energy:

  • 800.POWERON (800.769.3766) Duke Energy Carolinas (NC/SC): outage line, also for fallen power lines
  • 800.419.6356 Duke Energy Progress (NC/SC): outage line, also for fallen power lines
  • 800.228.8485 Duke Energy Florida: outage line, also for fallen power lines
  • 800.343.3525 Duke Energy Indiana: outage line, also for fallen power lines
  • 800.543.5599 Duke Energy Ohio and Kentucky: outage line, also for fallen power lines

Official ways to report a Duke Energy power outage

Phone
Text
Text OUT to 57801 to report an outage, in every Duke Energy service area. Text STATUS for updates on an outage you reported. Standard text rates apply. source
App
Duke Energy app: Report an outage and follow restoration updates source
Online

From Duke Energy's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on duke-energy.com.

Step by step

  1. Check it is not just you. Our live Duke Energy page shows reports from other people in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky in the last 24 hours, and the outage map shows where they are.
  2. Check Duke Energy's official outage map, to see if Duke Energy already knows about a problem near you and when it expects power back.
  3. Report it to Duke Energy:
    • Online: Report an outage
    • App: Duke Energy app
    • Text: Text OUT to 57801 to report an outage, in every Duke Energy service area. Text STATUS for updates on an outage you reported. Standard text rates apply.
    • Phone: 800.POWERON (800.769.3766), Duke Energy Carolinas (NC/SC): outage line, also for fallen power lines
    • Phone: 800.419.6356, Duke Energy Progress (NC/SC): outage line, also for fallen power lines
    • Phone: 800.228.8485, Duke Energy Florida: outage line, also for fallen power lines
    • Phone: 800.343.3525, Duke Energy Indiana: outage line, also for fallen power lines
    • Phone: 800.543.5599, Duke Energy Ohio and Kentucky: outage line, also for fallen power lines
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our Duke Energy page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for a Duke Energy power outage?

Duke Energy says it cannot assume responsibility for spoiled food or other losses caused by a storm, as extreme weather is beyond its control, and suggests checking with your own insurer and/or FEMA. Source

When will it be fixed?

Only Duke Energy knows. For outages it knows about, Duke Energy's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Duke Energy page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach Duke Energy, but it shows other people nearby what is happening. Reports are anonymous.

Report a Duke Energy problem hereIs Duke Energy down right now?

Duke Energy power outage questions

How do I report a Duke Energy power outage?

You can report it online at https://outagereport.duke-energy.com/, in the Duke Energy app, by text or by phone on 800.POWERON (800.769.3766). Reporting it to Duke Energy is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the Duke Energy power outage phone number?

Duke Energy Carolinas (NC/SC): outage line, also for fallen power lines: 800.POWERON (800.769.3766). Duke Energy Progress (NC/SC): outage line, also for fallen power lines: 800.419.6356. Duke Energy Florida: outage line, also for fallen power lines: 800.228.8485. Duke Energy Indiana: outage line, also for fallen power lines: 800.343.3525. Duke Energy Ohio and Kentucky: outage line, also for fallen power lines: 800.543.5599. These numbers come from Duke Energy's official website, checked on October 16, 2026.

Can I report a Duke Energy power outage by text?

Yes. Text OUT to 57801 to report an outage, in every Duke Energy service area. Text STATUS for updates on an outage you reported. Standard text rates apply.

Can I get a credit or reimbursement for a Duke Energy power outage?

Duke Energy says it cannot assume responsibility for spoiled food or other losses caused by a storm, as extreme weather is beyond its control, and suggests checking with your own insurer and/or FEMA.

How do I check if there is a Duke Energy power outage in my area?

Use Duke Energy's official outage map at https://outagemaps.duke-energy.com/#/current-outages/ncsc. Our live Duke Energy page at https://isitupordown.com/is-duke-energy-down/ shows reports from other people in the last 24 hours and where they are.

When will the Duke Energy power outage be fixed?

Only Duke Energy knows. For outages it knows about, Duke Energy's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Duke Energy page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to Duke Energy: 800.POWERON (800.769.3766) (Duke Energy Carolinas (NC/SC): outage line, also for fallen power lines); 800.419.6356 (Duke Energy Progress (NC/SC): outage line, also for fallen power lines); 800.228.8485 (Duke Energy Florida: outage line, also for fallen power lines); 800.343.3525 (Duke Energy Indiana: outage line, also for fallen power lines); 800.543.5599 (Duke Energy Ohio and Kentucky: outage line, also for fallen power lines).

Is isitupordown.com part of Duke Energy?

No. isitupordown.com is an independent outage checker and is not affiliated with Duke Energy. We cannot fix outages or see Duke Energy's account systems. The contact details on this page come from Duke Energy's official website, checked on October 16, 2026.

isitupordown.com is independent and is not Duke Energy. We do not run its network or see your account. The contact details on this page come from Duke Energy's official website, checked on October 16, 2026; follow the source links to confirm them.

Report an outage to another power company