Is MLGW down? › Report an outage

How to report an MLGW power outage

The fastest way to report an MLGW power outage is online at mlgw.com, or call (901) 544-6500 (24/7).

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to MLGW:

  • (901) 528-4465 Emergency Hotline (downed or live wires, gas and water emergencies), 24/7

Official ways to report an MLGW power outage

Phone
Online

From MLGW's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on mlgw.com.

Step by step

  1. Check it is not just you. Our live MLGW page shows reports from other people in Tennessee in the last 24 hours, and the outage map shows where they are.
  2. Check MLGW's official outage map, to see if MLGW already knows about a problem near you and when it expects power back.
  3. Report it to MLGW:
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our MLGW page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for an MLGW power outage?

MLGW says it does not pay for food spoiled or electric equipment damaged due to a natural disaster, citing the Tennessee Governmental Tort Liability Act, and points customers to their homeowner's or renter's insurance. MLGW also says customers are not charged for days without power because charges are based on metered usage. Source

When will it be fixed?

Only MLGW knows. For outages it knows about, MLGW's outage map usually shows an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live MLGW page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach MLGW, but it shows other people nearby what is happening. Reports are anonymous.

Report an MLGW problem hereIs MLGW down right now?

MLGW power outage questions

How do I report an MLGW power outage?

You can report it online at https://www.mlgw.com/residential/reportanoutage or by phone on (901) 544-6500. Reporting it to MLGW is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the MLGW power outage phone number?

Electric Outage Hotline: (901) 544-6500 (24/7). Residential Customer Care: 901-544-6549 (8 a.m. to 6 p.m.). These numbers come from MLGW's official website, checked on October 16, 2026.

Can I get a credit or reimbursement for an MLGW power outage?

MLGW says it does not pay for food spoiled or electric equipment damaged due to a natural disaster, citing the Tennessee Governmental Tort Liability Act, and points customers to their homeowner's or renter's insurance. MLGW also says customers are not charged for days without power because charges are based on metered usage.

How do I check if there is an MLGW power outage in my area?

Use MLGW's official outage map at https://outagemap.mlgw.org/. Our live MLGW page at https://isitupordown.com/is-mlgw-down/ shows reports from other people in the last 24 hours and where they are.

When will the MLGW power outage be fixed?

Only MLGW knows. For outages it knows about, MLGW's outage map usually shows an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live MLGW page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to MLGW: (901) 528-4465.

Is isitupordown.com part of MLGW?

No. isitupordown.com is an independent outage checker and is not affiliated with MLGW (Memphis Light, Gas and Water). We cannot fix outages or see MLGW's account systems. The contact details on this page come from MLGW's official website, checked on October 16, 2026.

isitupordown.com is independent and is not MLGW. We do not run its network or see your account. The contact details on this page come from MLGW's official website, checked on October 16, 2026; follow the source links to confirm them.

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