Is PG&E down? › Report an outage

How to report a PG&E power outage

The fastest way to report a PG&E power outage is online at pgealerts.alerts.pge.com, or call 1-800-PGE-5002 (1-800-743-5002) (24 hours).

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to PG&E:

Official ways to report a PG&E power outage

Phone
Text
Text "Status" to 97503 at any time to get the outage status for your address (English only; message and data rates may apply). This checks status; it is not a way to report an outage. source
Online

From PG&E's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on pge.com.

Step by step

  1. Check it is not just you. Our live PG&E page shows reports from other people in California in the last 24 hours, and the outage map shows where they are.
  2. Check PG&E's official outage map, to see if PG&E already knows about a problem near you and when it expects power back.
  3. Report it to PG&E:
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our PG&E page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for a PG&E power outage?

PG&E says residential customers who lose power for 48 consecutive hours or more because of a major weather-related event automatically receive a Storm Inconvenience Bill Credit of $25 (48 to 72 hours) up to $100 (120 hours or more), with no application needed. Exclusions include non-residential accounts and outages caused by a Public Safety Power Shutoff or a natural disaster such as an earthquake or wildfire. For other losses such as food spoilage or property damage, customers can file a separate claim with PG&E. Source

After a fire at PG&E's Mission Substation caused a Dec. 20, 2025 outage for about 130,000 San Francisco customers, PG&E issued automatic bill credits of $200 to residential and $2,500 to business customers and opened an expanded claims process (PG&E article dated Feb. 11, 2026). Source

When will it be fixed?

Only PG&E knows. For outages it knows about, PG&E's outage map usually shows an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live PG&E page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach PG&E, but it shows other people nearby what is happening. Reports are anonymous.

Report a PG&E problem hereIs PG&E down right now?

PG&E power outage questions

How do I report a PG&E power outage?

You can report it online at https://pgealerts.alerts.pge.com/outage-tools/report-an-outage/ or by phone on 1-800-PGE-5002 (1-800-743-5002). Reporting it to PG&E is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the PG&E power outage phone number?

24-hour Power Outage Information Line: 1-800-PGE-5002 (1-800-743-5002) (24 hours). 24-hour Customer Service Line: 1-877-660-6789 (24 hours). These numbers come from PG&E's official website, checked on October 16, 2026.

Can I check for a PG&E power outage by text?

Yes. Text "Status" to 97503 at any time to get the outage status for your address (English only; message and data rates may apply). This checks status; it is not a way to report an outage.

Can I get a credit or reimbursement for a PG&E power outage?

PG&E says residential customers who lose power for 48 consecutive hours or more because of a major weather-related event automatically receive a Storm Inconvenience Bill Credit of $25 (48 to 72 hours) up to $100 (120 hours or more), with no application needed. Exclusions include non-residential accounts and outages caused by a Public Safety Power Shutoff or a natural disaster such as an earthquake or wildfire. For other losses such as food spoilage or property damage, customers can file a separate claim with PG&E. After a fire at PG&E's Mission Substation caused a Dec. 20, 2025 outage for about 130,000 San Francisco customers, PG&E issued automatic bill credits of $200 to residential and $2,500 to business customers and opened an expanded claims process (PG&E article dated Feb. 11, 2026).

How do I check if there is a PG&E power outage in my area?

Use PG&E's official outage map at https://pgealerts.alerts.pge.com/outages/map/. Our live PG&E page at https://isitupordown.com/is-pge-down/ shows reports from other people in the last 24 hours and where they are.

When will the PG&E power outage be fixed?

Only PG&E knows. For outages it knows about, PG&E's outage map usually shows an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live PG&E page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to PG&E: 1-800-743-5000.

Is isitupordown.com part of PG&E?

No. isitupordown.com is an independent outage checker and is not affiliated with PG&E (Pacific Gas and Electric). We cannot fix outages or see PG&E's account systems. The contact details on this page come from PG&E's official website, checked on October 16, 2026.

isitupordown.com is independent and is not PG&E. We do not run its network or see your account. The contact details on this page come from PG&E's official website, checked on October 16, 2026; follow the source links to confirm them.

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