Is Oncor down? › Report an outage

How to report an Oncor power outage

The fastest way to report an Oncor power outage is online at oncor.com, in the MyOncor app or by text, or call 888-313-4747 (24/7).

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to Oncor:

Official ways to report an Oncor power outage

Phone
Text
Sign up for MyOncor Alerts first (text REG to 66267), then text OUT to 66267 to report an outage. Message and data rates may apply. source
App
MyOncor app: Report an outage and follow restoration updates source
Online

From Oncor's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on oncor.com.

Step by step

  1. Check it is not just you. Our live Oncor page shows reports from other people in Texas in the last 24 hours, and the outage map shows where they are.
  2. Check Oncor's official outage map, to see if Oncor already knows about a problem near you and when it expects power back.
  3. Report it to Oncor:
    • Online: Report an outage
    • App: MyOncor app
    • Text: Sign up for MyOncor Alerts first (text REG to 66267), then text OUT to 66267 to report an outage. Message and data rates may apply.
    • Phone: 888-313-4747, report an outage
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our Oncor page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for an Oncor power outage?

Oncor says customers who believe Oncor caused a loss, such as food spoilage, appliance damage or electrician costs, may submit a claim through its online portal. It says it does not guarantee uninterrupted service and is not responsible for interruptions caused by circumstances beyond its control, such as weather, wildlife or fire. Source

When will it be fixed?

Only Oncor knows. For outages it knows about, Oncor's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Oncor page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach Oncor, but it shows other people nearby what is happening. Reports are anonymous.

Report an Oncor problem hereIs Oncor down right now?

Oncor power outage questions

How do I report an Oncor power outage?

You can report it online at https://www.oncor.com/outages/create_outage/identify?lang=en, in the MyOncor app, by text or by phone on 888-313-4747. Reporting it to Oncor is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the Oncor power outage phone number?

Report an outage: 888-313-4747 (24/7). Texas-based contact center (general and claims): 1-888-313-6862. These numbers come from Oncor's official website, checked on October 16, 2026.

Can I report an Oncor power outage by text?

Yes. Sign up for MyOncor Alerts first (text REG to 66267), then text OUT to 66267 to report an outage. Message and data rates may apply.

Can I get a credit or reimbursement for an Oncor power outage?

Oncor says customers who believe Oncor caused a loss, such as food spoilage, appliance damage or electrician costs, may submit a claim through its online portal. It says it does not guarantee uninterrupted service and is not responsible for interruptions caused by circumstances beyond its control, such as weather, wildlife or fire.

How do I check if there is an Oncor power outage in my area?

Use Oncor's official outage map at https://stormcenter.oncor.com/. Our live Oncor page at https://isitupordown.com/is-oncor-down/ shows reports from other people in the last 24 hours and where they are.

When will the Oncor power outage be fixed?

Only Oncor knows. For outages it knows about, Oncor's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Oncor page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to Oncor: 888-313-4747.

Is isitupordown.com part of Oncor?

No. isitupordown.com is an independent outage checker and is not affiliated with Oncor. We cannot fix outages or see Oncor's account systems. The contact details on this page come from Oncor's official website, checked on October 16, 2026.

isitupordown.com is independent and is not Oncor. We do not run its network or see your account. The contact details on this page come from Oncor's official website, checked on October 16, 2026; follow the source links to confirm them.

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