Is Consumers Energy down? › Report an outage

How to report a Consumers Energy power outage

The fastest way to report a Consumers Energy power outage is online at consumersenergy.com, in the Consumers Energy app or by text, or call 800-477-5050.

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to Consumers Energy:

Official ways to report a Consumers Energy power outage

Phone
Text
Sign up first: log in to your account or text REG to 232273 (CECARE). Then text OUT to report an outage or STAT to request outage status. Message and data rates apply. source
App
Consumers Energy app: Report an outage and follow restoration updates source
Online

From Consumers Energy's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on consumersenergy.com.

Step by step

  1. Check it is not just you. Our live Consumers Energy page shows reports from other people in Michigan in the last 24 hours, and the outage map shows where they are.
  2. Check Consumers Energy's official outage map, to see if Consumers Energy already knows about a problem near you and when it expects power back.
  3. Report it to Consumers Energy:
    • Online: Report an outage
    • App: Consumers Energy app
    • Text: Sign up first: log in to your account or text REG to 232273 (CECARE). Then text OUT to report an outage or STAT to request outage status. Message and data rates apply.
    • Phone: 800-477-5050, report an outage
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our Consumers Energy page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for a Consumers Energy power outage?

Consumers Energy says electric customers automatically get an outage credit, without applying, if an outage lasts more than 16 hours in normal conditions, more than 48 hours when under 10% of customers are out, more than 96 hours when 10% or more are out, or if they have six outages within 12 months. For residential customers it lists a base credit of $42 plus $42 for every further continuous 24 hours without power, and says the credit appears on the account within 90 days. Source

When will it be fixed?

Only Consumers Energy knows. For outages it knows about, Consumers Energy's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Consumers Energy page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach Consumers Energy, but it shows other people nearby what is happening. Reports are anonymous.

Report a Consumers Energy problem hereIs Consumers Energy down right now?

Consumers Energy power outage questions

How do I report a Consumers Energy power outage?

You can report it online at https://www.consumersenergy.com/outages-and-safety/report-outage, in the Consumers Energy app, by text or by phone on 800-477-5050. Reporting it to Consumers Energy is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the Consumers Energy power outage phone number?

Report an outage: 800-477-5050. These numbers come from Consumers Energy's official website, checked on October 16, 2026.

Can I report a Consumers Energy power outage by text?

Yes. Sign up first: log in to your account or text REG to 232273 (CECARE). Then text OUT to report an outage or STAT to request outage status. Message and data rates apply.

Can I get a credit or reimbursement for a Consumers Energy power outage?

Consumers Energy says electric customers automatically get an outage credit, without applying, if an outage lasts more than 16 hours in normal conditions, more than 48 hours when under 10% of customers are out, more than 96 hours when 10% or more are out, or if they have six outages within 12 months. For residential customers it lists a base credit of $42 plus $42 for every further continuous 24 hours without power, and says the credit appears on the account within 90 days.

How do I check if there is a Consumers Energy power outage in my area?

Use Consumers Energy's official outage map at https://www.consumersenergy.com/outagemap. Our live Consumers Energy page at https://isitupordown.com/is-consumers-energy-down/ shows reports from other people in the last 24 hours and where they are.

When will the Consumers Energy power outage be fixed?

Only Consumers Energy knows. For outages it knows about, Consumers Energy's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Consumers Energy page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to Consumers Energy: 800-477-5050.

Is isitupordown.com part of Consumers Energy?

No. isitupordown.com is an independent outage checker and is not affiliated with Consumers Energy. We cannot fix outages or see Consumers Energy's account systems. The contact details on this page come from Consumers Energy's official website, checked on October 16, 2026.

isitupordown.com is independent and is not Consumers Energy. We do not run its network or see your account. The contact details on this page come from Consumers Energy's official website, checked on October 16, 2026; follow the source links to confirm them.

Report an outage to another power company