Is PSE down? › Report an outage

How to report a PSE power outage

The fastest way to report a PSE power outage is online at pse.com or in the PSE app, or call 1-888-225-5773 (Mon-Fri 7:30 a.m. - 6:30 p.m.; outside those hours, 24-hour emergency and outage service only).

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to PSE:

  • 1-888-225-5773 Report a power outage or downed power line, Mon-Fri 7:30 a.m. - 6:30 p.m.; outside those hours, 24-hour emergency and outage service only

Official ways to report a PSE power outage

Phone
  • 1-888-225-5773 Report a power outage or downed power line, Mon-Fri 7:30 a.m. - 6:30 p.m.; outside those hours, 24-hour emergency and outage service only source
App
PSE app: Report an outage and follow restoration updates source
Online

From PSE's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on pse.com.

Step by step

  1. Check it is not just you. Our live PSE page shows reports from other people in Washington in the last 24 hours, and the outage map shows where they are.
  2. Check PSE's official outage map, to see if PSE already knows about a problem near you and when it expects power back.
  3. Report it to PSE:
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our PSE page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for a PSE power outage?

PSE says customers may be eligible for a $50 credit if their power is out for longer than 24 hours, barring a major storm or other event, and a $50 credit if power is out for 120 consecutive hours or longer. For both, conditions apply and the customer must either report the outage to PSE or request the credit within seven calendar days following restoration. Source

When will it be fixed?

Only PSE knows. For outages it knows about, PSE's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live PSE page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach PSE, but it shows other people nearby what is happening. Reports are anonymous.

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PSE power outage questions

How do I report a PSE power outage?

You can report it online at https://www.pse.com/outage, in the PSE app or by phone on 1-888-225-5773. Reporting it to PSE is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the PSE power outage phone number?

Report a power outage or downed power line: 1-888-225-5773 (Mon-Fri 7:30 a.m. - 6:30 p.m.; outside those hours, 24-hour emergency and outage service only). These numbers come from PSE's official website, checked on October 16, 2026.

Can I get a credit or reimbursement for a PSE power outage?

PSE says customers may be eligible for a $50 credit if their power is out for longer than 24 hours, barring a major storm or other event, and a $50 credit if power is out for 120 consecutive hours or longer. For both, conditions apply and the customer must either report the outage to PSE or request the credit within seven calendar days following restoration.

How do I check if there is a PSE power outage in my area?

Use PSE's official outage map at https://www.pse.com/en/outage/outage-map. Our live PSE page at https://isitupordown.com/is-pse-down/ shows reports from other people in the last 24 hours and where they are.

When will the PSE power outage be fixed?

Only PSE knows. For outages it knows about, PSE's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live PSE page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to PSE: 1-888-225-5773.

Is isitupordown.com part of PSE?

No. isitupordown.com is an independent outage checker and is not affiliated with Puget Sound Energy (PSE). We cannot fix outages or see PSE's account systems. The contact details on this page come from PSE's official website, checked on October 16, 2026.

isitupordown.com is independent and is not PSE. We do not run its network or see your account. The contact details on this page come from PSE's official website, checked on October 16, 2026; follow the source links to confirm them.

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