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How to report a PSE&G power outage

The fastest way to report a PSE&G power outage is online at nj.pseg.com, in the PSE&G app or by text, or call 1-800-436-PSEG (7734).

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to PSE&G:

Official ways to report a PSE&G power outage

Phone
Text
Text OUT to 4PSEG (47734) to report a power outage. Text STAT to 4PSEG (47734) to check the status of an outage. source
App
PSE&G app: Report an outage and follow restoration updates source
Online

From PSE&G's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on pseg.com.

Step by step

  1. Check it is not just you. Our live PSE&G page shows reports from other people in New Jersey in the last 24 hours, and the outage map shows where they are.
  2. Check PSE&G's official outage map, to see if PSE&G already knows about a problem near you and when it expects power back.
  3. Report it to PSE&G:
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our PSE&G page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for a PSE&G power outage?

PSE&G says that under its New Jersey tariff (Section 13.1) it is not liable for damages from causes beyond its control, including weather (ice, wind, lightning), animal contacts, equipment failure, damage by others and accidents. For losses from other causes, customers can file a claim with proof of loss; PSE&G aims to decide within 45-60 business days and says filing a claim is not a guarantee of payment. Source

When will it be fixed?

Only PSE&G knows. For outages it knows about, PSE&G's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live PSE&G page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach PSE&G, but it shows other people nearby what is happening. Reports are anonymous.

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PSE&G power outage questions

How do I report a PSE&G power outage?

You can report it online at https://nj.pseg.com/outageandgasleaks, in the PSE&G app, by text or by phone on 1-800-436-PSEG (7734). Reporting it to PSE&G is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the PSE&G power outage phone number?

Report an outage (1-800-436-PSEG): 1-800-436-PSEG (7734). Customer service (Need to speak with someone?): 1-800-436-7734. Business customers: 1-855-249-7734. These numbers come from PSE&G's official website, checked on October 16, 2026.

Can I report a PSE&G power outage by text?

Yes. Text OUT to 4PSEG (47734) to report a power outage. Text STAT to 4PSEG (47734) to check the status of an outage.

Can I get a credit or reimbursement for a PSE&G power outage?

PSE&G says that under its New Jersey tariff (Section 13.1) it is not liable for damages from causes beyond its control, including weather (ice, wind, lightning), animal contacts, equipment failure, damage by others and accidents. For losses from other causes, customers can file a claim with proof of loss; PSE&G aims to decide within 45-60 business days and says filing a claim is not a guarantee of payment.

How do I check if there is a PSE&G power outage in my area?

Use PSE&G's official outage map at https://outagecenter.pseg.com/external/default.html. Our live PSE&G page at https://isitupordown.com/is-pseg-down/ shows reports from other people in the last 24 hours and where they are.

When will the PSE&G power outage be fixed?

Only PSE&G knows. For outages it knows about, PSE&G's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live PSE&G page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to PSE&G: 1-800-436-PSEG (7734).

Is isitupordown.com part of PSE&G?

No. isitupordown.com is an independent outage checker and is not affiliated with PSE&G (Public Service Electric and Gas). We cannot fix outages or see PSE&G's account systems. The contact details on this page come from PSE&G's official website, checked on October 16, 2026.

isitupordown.com is independent and is not PSE&G. We do not run its network or see your account. The contact details on this page come from PSE&G's official website, checked on October 16, 2026; follow the source links to confirm them.

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