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How to report a PPL power outage

The fastest way to report a PPL power outage is online at selfserve.pplelectric.com, in the PPL Electric mobile app or by text, or call 1-800-342-5775 (Representatives 8 a.m. to 5 p.m. Monday to Friday).

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to PPL:

Official ways to report a PPL power outage

Phone
Text
Text "outage" to TXTPPL (898775 on a phone keypad) to report a power outage. source
App
PPL Electric mobile app: Report an outage and follow restoration updates source
Online

From PPL's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on pplelectric.com.

Step by step

  1. Check it is not just you. Our live PPL page shows reports from other people in Pennsylvania in the last 24 hours, and the outage map shows where they are.
  2. Check PPL's official outage map, to see if PPL already knows about a problem near you and when it expects power back.
  3. Report it to PPL:
    • Online: Report or check an outage
    • App: PPL Electric mobile app
    • Text: Text "outage" to TXTPPL (898775 on a phone keypad) to report a power outage.
    • Phone: 1-800-342-5775, customer service, residential and small business
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our PPL page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for a PPL power outage?

We did not find a published outage credit or reimbursement program on PPL's website (checked October 16, 2026). If an outage damaged equipment or spoiled food or medicine, ask PPL whether it accepts claims.

During the July 2026 storms, PPL offered customers without power a bill credit for ice and water bought from any vendor, up to three 10-pound bags of ice and three gallons of water per day, with receipts mailed to PPL with the account number. PPL ran a similar ice and water credit after storms in August 2021. Source

When will it be fixed?

Only PPL knows. For outages it knows about, PPL's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live PPL page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach PPL, but it shows other people nearby what is happening. Reports are anonymous.

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PPL power outage questions

How do I report a PPL power outage?

You can report it online at https://selfserve.pplelectric.com/report-an-outage/report-issue, in the PPL Electric mobile app, by text or by phone on 1-800-342-5775. Reporting it to PPL is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the PPL power outage phone number?

We did not find a separate outage line on PPL's website, so call its main number. Customer service, residential and small business: 1-800-342-5775 (Representatives 8 a.m. to 5 p.m. Monday to Friday). These numbers come from PPL's official website, checked on October 16, 2026.

Can I report a PPL power outage by text?

Yes. Text "outage" to TXTPPL (898775 on a phone keypad) to report a power outage.

Can I get a credit or reimbursement for a PPL power outage?

We did not find a published outage credit or reimbursement program on PPL's website (checked October 16, 2026). If an outage damaged equipment or spoiled food or medicine, ask PPL whether it accepts claims. During the July 2026 storms, PPL offered customers without power a bill credit for ice and water bought from any vendor, up to three 10-pound bags of ice and three gallons of water per day, with receipts mailed to PPL with the account number. PPL ran a similar ice and water credit after storms in August 2021.

How do I check if there is a PPL power outage in my area?

Use PPL's official outage map at https://omap.prod.pplweb.com/omap. Our live PPL page at https://isitupordown.com/is-ppl-down/ shows reports from other people in the last 24 hours and where they are.

When will the PPL power outage be fixed?

Only PPL knows. For outages it knows about, PPL's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live PPL page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to PPL: 1-800-342-5775.

Is isitupordown.com part of PPL?

No. isitupordown.com is an independent outage checker and is not affiliated with PPL Electric Utilities. We cannot fix outages or see PPL's account systems. The contact details on this page come from PPL's official website, checked on October 16, 2026.

isitupordown.com is independent and is not PPL. We do not run its network or see your account. The contact details on this page come from PPL's official website, checked on October 16, 2026; follow the source links to confirm them.

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