Is National Grid down? › Report an outage

How to report a National Grid power outage

The fastest way to report a National Grid power outage is online at myaccount.nationalgrid.com, in the National Grid mobile app or by text, or call 1-800-465-1212.

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to National Grid:

  • 1-800-465-1212 Massachusetts electric: report an outage
  • 1-800-867-5222 Upstate New York electric: report an outage, 24 hours a day, every day

Official ways to report a National Grid power outage

Phone
Text
Massachusetts and upstate New York: register first by texting REG to 64743 (have your 10-digit account number ready). Once registered, text OUT to 64743 to report an outage and STAT to 64743 for restoration status. source
App
National Grid mobile app: Report an outage and follow restoration updates source
Online

From National Grid's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on nationalgrid.com.

Step by step

  1. Check it is not just you. Our live National Grid page shows reports from other people in Massachusetts and New York in the last 24 hours, and the outage map shows where they are.
  2. Check National Grid's official outage map, to see if National Grid already knows about a problem near you and when it expects power back.
  3. Report it to National Grid:
    • Online: Report an outage (MA and upstate NY)
    • App: National Grid mobile app
    • Text: Massachusetts and upstate New York: register first by texting REG to 64743 (have your 10-digit account number ready). Once registered, text OUT to 64743 to report an outage and STAT to 64743 for restoration status.
    • Phone: 1-800-465-1212, Massachusetts electric: report an outage
    • Phone: 1-800-867-5222, Upstate New York electric: report an outage
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our National Grid page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for a National Grid power outage?

In New York, National Grid says residential customers out more than 72 consecutive hours due to a storm or incident automatically get a $25 bill credit for each further 24-hour period, and may claim spoiled food (up to $540 with verifiable proof, up to $235 with an itemized list only) and prescription medicine (actual loss, with proof) under Public Service Law 73, filed within 14 days of the 72-hour mark. Outside that program, its general claims policy says it reimburses losses it caused through its actions or negligence but not those induced by wind, ice, lightning, floods, storms or other causes beyond its control. Source

When will it be fixed?

Only National Grid knows. For outages it knows about, National Grid's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live National Grid page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach National Grid, but it shows other people nearby what is happening. Reports are anonymous.

Report a National Grid problem hereIs National Grid down right now?

National Grid power outage questions

How do I report a National Grid power outage?

You can report it online at https://myaccount.nationalgrid.com/outages, in the National Grid mobile app, by text or by phone on 1-800-465-1212. Reporting it to National Grid is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the National Grid power outage phone number?

Massachusetts electric: report an outage: 1-800-465-1212. Upstate New York electric: report an outage: 1-800-867-5222 (24 hours a day, every day). Massachusetts electric customer service: 1-800-322-3223 (Monday-Friday, 7:00am-7:00pm). Upstate New York customer service: 1-800-642-4272 (Monday-Friday, 7:00am-7:00pm). These numbers come from National Grid's official website, checked on October 16, 2026.

Can I report a National Grid power outage by text?

Yes. Massachusetts and upstate New York: register first by texting REG to 64743 (have your 10-digit account number ready). Once registered, text OUT to 64743 to report an outage and STAT to 64743 for restoration status.

Can I get a credit or reimbursement for a National Grid power outage?

In New York, National Grid says residential customers out more than 72 consecutive hours due to a storm or incident automatically get a $25 bill credit for each further 24-hour period, and may claim spoiled food (up to $540 with verifiable proof, up to $235 with an itemized list only) and prescription medicine (actual loss, with proof) under Public Service Law 73, filed within 14 days of the 72-hour mark. Outside that program, its general claims policy says it reimburses losses it caused through its actions or negligence but not those induced by wind, ice, lightning, floods, storms or other causes beyond its control.

How do I check if there is a National Grid power outage in my area?

Use National Grid's official outage map at https://www.nationalgrid.com/us/ma/electric/home/safety-outages/outage-central/outage-map. Our live National Grid page at https://isitupordown.com/is-national-grid-down/ shows reports from other people in the last 24 hours and where they are.

When will the National Grid power outage be fixed?

Only National Grid knows. For outages it knows about, National Grid's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live National Grid page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to National Grid: 1-800-465-1212 (Massachusetts electric: report an outage); 1-800-867-5222 (Upstate New York electric: report an outage).

Is isitupordown.com part of National Grid?

No. isitupordown.com is an independent outage checker and is not affiliated with National Grid. We cannot fix outages or see National Grid's account systems. The contact details on this page come from National Grid's official website, checked on October 16, 2026.

isitupordown.com is independent and is not National Grid. We do not run its network or see your account. The contact details on this page come from National Grid's official website, checked on October 16, 2026; follow the source links to confirm them.

Report an outage to another power company