Is FirstEnergy down? › Report an outage

How to report a FirstEnergy power outage

The fastest way to report a FirstEnergy power outage is online at firstenergycorp.com or by text, or call 1-888-LIGHTSS (1-888-544-4877).

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Official ways to report a FirstEnergy power outage

Phone
  • 1-888-LIGHTSS (1-888-544-4877) Outage line, all FirstEnergy operating companies (1-888-LIGHTSS) source
  • 1-800-633-4766 Ohio Edison customer service, Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7 source
  • 1-800-589-3101 The Illuminating Company customer service, Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7 source
  • 1-800-447-3333 Toledo Edison customer service, Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7 source
  • 1-800-545-7741 Met-Ed customer service, Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7 source
  • 1-800-720-3600 Penn Power customer service, Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7 source
  • 1-800-686-0021 West Penn Power customer service, Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7 source
  • 1-800-662-3115 Jersey Central Power & Light (JCP&L) customer service, Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7 source
  • 1-800-686-0022 Mon Power customer service, Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7 source
  • 1-800-686-0011 Potomac Edison customer service, Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7 source
Text
Text OUT to 544487 (LIGHTS) to report an outage. If you are not enrolled in text messaging, first text REG to 544487. Text STAT to 544487 for the latest update on your reported outage. source
Online

From FirstEnergy's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on firstenergycorp.com.

Step by step

  1. Check it is not just you. Our live FirstEnergy page shows reports from other people in Ohio, Pennsylvania, New Jersey, West Virginia and Maryland in the last 24 hours, and the outage map shows where they are.
  2. Check FirstEnergy's official outage map, to see if FirstEnergy already knows about a problem near you and when it expects power back.
  3. Report it to FirstEnergy:
    • Online: Report an outage
    • Text: Text OUT to 544487 (LIGHTS) to report an outage. If you are not enrolled in text messaging, first text REG to 544487. Text STAT to 544487 for the latest update on your reported outage.
    • Phone: 1-888-LIGHTSS (1-888-544-4877), outage line, all FirstEnergy operating companies (1-888-LIGHTSS)
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our FirstEnergy page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for a FirstEnergy power outage?

We did not find a published outage credit or reimbursement program on FirstEnergy's website (checked October 16, 2026). If an outage damaged equipment or spoiled food or medicine, ask FirstEnergy whether it accepts claims.

When will it be fixed?

Only FirstEnergy knows. For outages it knows about, FirstEnergy's outage map usually shows an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live FirstEnergy page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach FirstEnergy, but it shows other people nearby what is happening. Reports are anonymous.

Report a FirstEnergy problem hereIs FirstEnergy down right now?

FirstEnergy power outage questions

How do I report a FirstEnergy power outage?

You can report it online at https://www.firstenergycorp.com/outages_help/Report_Power_Outages.html, by text or by phone on 1-888-LIGHTSS (1-888-544-4877). Reporting it to FirstEnergy is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the FirstEnergy power outage phone number?

Outage line, all FirstEnergy operating companies (1-888-LIGHTSS): 1-888-LIGHTSS (1-888-544-4877). Ohio Edison customer service: 1-800-633-4766 (Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7). The Illuminating Company customer service: 1-800-589-3101 (Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7). Toledo Edison customer service: 1-800-447-3333 (Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7). Met-Ed customer service: 1-800-545-7741 (Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7). Penn Power customer service: 1-800-720-3600 (Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7). West Penn Power customer service: 1-800-686-0021 (Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7). Jersey Central Power & Light (JCP&L) customer service: 1-800-662-3115 (Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7). Mon Power customer service: 1-800-686-0022 (Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7). Potomac Edison customer service: 1-800-686-0011 (Representatives Mon-Fri 8:00 a.m. - 6:00 p.m.; automated phone system 24/7). These numbers come from FirstEnergy's official website, checked on October 16, 2026.

Can I report a FirstEnergy power outage by text?

Yes. Text OUT to 544487 (LIGHTS) to report an outage. If you are not enrolled in text messaging, first text REG to 544487. Text STAT to 544487 for the latest update on your reported outage.

Can I get a credit or reimbursement for a FirstEnergy power outage?

We did not find a published outage credit or reimbursement program on FirstEnergy's website (checked October 16, 2026). If an outage damaged equipment or spoiled food or medicine, ask FirstEnergy whether it accepts claims.

How do I check if there is a FirstEnergy power outage in my area?

Use FirstEnergy's official outage map at https://www.firstenergycorp.com/outages_help/outages-map.html. Our live FirstEnergy page at https://isitupordown.com/is-firstenergy-down/ shows reports from other people in the last 24 hours and where they are.

When will the FirstEnergy power outage be fixed?

Only FirstEnergy knows. For outages it knows about, FirstEnergy's outage map usually shows an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live FirstEnergy page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first.

Is isitupordown.com part of FirstEnergy?

No. isitupordown.com is an independent outage checker and is not affiliated with FirstEnergy. We cannot fix outages or see FirstEnergy's account systems. The contact details on this page come from FirstEnergy's official website, checked on October 16, 2026.

isitupordown.com is independent and is not FirstEnergy. We do not run its network or see your account. The contact details on this page come from FirstEnergy's official website, checked on October 16, 2026; follow the source links to confirm them.

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