Is Eversource down? › Report an outage

How to report an Eversource power outage

The fastest way to report an Eversource power outage is online at eversource.com, in the Eversource mobile app or by text, or call 800-286-2000.

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to Eversource:

  • 800-286-2000 Connecticut: power out / electric customer service
  • 800-592-2000 Eastern Massachusetts: power out / customer service
  • 877-659-6326 Western Massachusetts: power out / electric customer service
  • 800-662-7764 New Hampshire: power out / customer service

Official ways to report an Eversource power outage

Phone
Text
Text OUT to 23129 to report an outage and STAT to 23129 for updates. Eversource offers this as part of its outage text alerts, which you set up from your Eversource account. source
App
Eversource mobile app: Report an outage and follow restoration updates source
Online

From Eversource's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on eversource.com.

Step by step

  1. Check it is not just you. Our live Eversource page shows reports from other people in Connecticut, Massachusetts and New Hampshire in the last 24 hours, and the outage map shows where they are.
  2. Check Eversource's official outage map, to see if Eversource already knows about a problem near you and when it expects power back.
  3. Report it to Eversource:
    • Online: Report or check a power outage
    • App: Eversource mobile app
    • Text: Text OUT to 23129 to report an outage and STAT to 23129 for updates. Eversource offers this as part of its outage text alerts, which you set up from your Eversource account.
    • Phone: 800-286-2000, Connecticut: power out / electric customer service
    • Phone: 800-592-2000, Eastern Massachusetts: power out / customer service
    • Phone: 877-659-6326, Western Massachusetts: power out / electric customer service
    • Phone: 800-662-7764, New Hampshire: power out / customer service
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our Eversource page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for an Eversource power outage?

Connecticut only: under the state's Take Back Our Grid Act, PURA says residential customers out more than 96 consecutive hours after a qualifying storm get a $25 bill credit for each further 24-hour period and can claim up to $250 for spoiled food and medicine. Eversource says the 96 hours are counted from when damage assessment begins or restoration is safe (not from your own outage start), events where 70% or more of customers lose power do not qualify, and spoilage claims must be filed within 60 days; it currently lists no qualifying storm. Regulator source

When will it be fixed?

Only Eversource knows. For outages it knows about, Eversource's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Eversource page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach Eversource, but it shows other people nearby what is happening. Reports are anonymous.

Report an Eversource problem hereIs Eversource down right now?

Eversource power outage questions

How do I report an Eversource power outage?

You can report it online at https://www.eversource.com/cg/customer/reportoutage, in the Eversource mobile app, by text or by phone on 800-286-2000. Reporting it to Eversource is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the Eversource power outage phone number?

Connecticut: power out / electric customer service: 800-286-2000. Eastern Massachusetts: power out / customer service: 800-592-2000. Western Massachusetts: power out / electric customer service: 877-659-6326. New Hampshire: power out / customer service: 800-662-7764. These numbers come from Eversource's official website, checked on October 16, 2026.

Can I report an Eversource power outage by text?

Yes. Text OUT to 23129 to report an outage and STAT to 23129 for updates. Eversource offers this as part of its outage text alerts, which you set up from your Eversource account.

Can I get a credit or reimbursement for an Eversource power outage?

Connecticut only: under the state's Take Back Our Grid Act, PURA says residential customers out more than 96 consecutive hours after a qualifying storm get a $25 bill credit for each further 24-hour period and can claim up to $250 for spoiled food and medicine. Eversource says the 96 hours are counted from when damage assessment begins or restoration is safe (not from your own outage start), events where 70% or more of customers lose power do not qualify, and spoilage claims must be filed within 60 days; it currently lists no qualifying storm.

How do I check if there is an Eversource power outage in my area?

Use Eversource's official outage map at https://outagemap.eversource.com/external/default.html. Our live Eversource page at https://isitupordown.com/is-eversource-down/ shows reports from other people in the last 24 hours and where they are.

When will the Eversource power outage be fixed?

Only Eversource knows. For outages it knows about, Eversource's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Eversource page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to Eversource: 800-286-2000 (Connecticut: power out / electric customer service); 800-592-2000 (Eastern Massachusetts: power out / customer service); 877-659-6326 (Western Massachusetts: power out / electric customer service); 800-662-7764 (New Hampshire: power out / customer service).

Is isitupordown.com part of Eversource?

No. isitupordown.com is an independent outage checker and is not affiliated with Eversource. We cannot fix outages or see Eversource's account systems. The contact details on this page come from Eversource's official website, checked on October 16, 2026.

isitupordown.com is independent and is not Eversource. We do not run its network or see your account. The contact details on this page come from Eversource's official website, checked on October 16, 2026; follow the source links to confirm them.

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