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How to report a Con Edison power outage

The fastest way to report a Con Edison power outage is online at coned.com, in the Con Edison app or by text, or call 1-800-752-6633.

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to Con Edison:

  • 1-800-752-6633 Downed power line: call 911 or Con Edison (1-800-75-CONED)

Official ways to report a Con Edison power outage

Phone
Text
Register first: text REG to 688-243 and follow the prompts (you need your account number and ZIP code). Once registered, text OUT to 688-243 to report a power problem and STATUS to 688-243 to check its status. source
App
Con Edison app: Report an outage and follow restoration updates source
Online

From Con Edison's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on coned.com.

Step by step

  1. Check it is not just you. Our live Con Edison page shows reports from other people in New York in the last 24 hours, and the outage map shows where they are.
  2. Check Con Edison's official outage map, to see if Con Edison already knows about a problem near you and when it expects power back.
  3. Report it to Con Edison:
    • Online: Report an outage
    • App: Con Edison app
    • Text: Register first: text REG to 688-243 and follow the prompts (you need your account number and ZIP code). Once registered, text OUT to 688-243 to report a power problem and STATUS to 688-243 to check its status.
    • Phone: 1-800-752-6633, customer service (1-800-75-CONED)
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our Con Edison page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for a Con Edison power outage?

Con Edison says residential customers who lose power for more than 12 hours within a 24-hour period because of a failure in its local distribution system can claim reimbursement for spoiled food (up to $655; proof needed for $280 to $655) and prescription medication, filed within 30 days. It says claims for outages caused by storms or other conditions beyond its control will not be paid under this program; after a widespread prolonged outage (20,000+ electric customers, at least one out 72 consecutive hours), separate New York state-law claim procedures apply and Con Edison will post details on coned.com. Source

When will it be fixed?

Only Con Edison knows. For outages it knows about, Con Edison's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Con Edison page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach Con Edison, but it shows other people nearby what is happening. Reports are anonymous.

Report a Con Edison problem hereIs Con Edison down right now?

Con Edison power outage questions

How do I report a Con Edison power outage?

You can report it online at https://www.coned.com/en/services-and-outages/report-track-service-issue, in the Con Edison app, by text or by phone on 1-800-752-6633. Reporting it to Con Edison is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the Con Edison power outage phone number?

We did not find a separate outage line on Con Edison's website, so call its main number. Customer service (1-800-75-CONED): 1-800-752-6633. These numbers come from Con Edison's official website, checked on October 16, 2026.

Can I report a Con Edison power outage by text?

Yes. Register first: text REG to 688-243 and follow the prompts (you need your account number and ZIP code). Once registered, text OUT to 688-243 to report a power problem and STATUS to 688-243 to check its status.

Can I get a credit or reimbursement for a Con Edison power outage?

Con Edison says residential customers who lose power for more than 12 hours within a 24-hour period because of a failure in its local distribution system can claim reimbursement for spoiled food (up to $655; proof needed for $280 to $655) and prescription medication, filed within 30 days. It says claims for outages caused by storms or other conditions beyond its control will not be paid under this program; after a widespread prolonged outage (20,000+ electric customers, at least one out 72 consecutive hours), separate New York state-law claim procedures apply and Con Edison will post details on coned.com.

How do I check if there is a Con Edison power outage in my area?

Use Con Edison's official outage map at https://outagemap.coned.com/external/default.html. Our live Con Edison page at https://isitupordown.com/is-coned-down/ shows reports from other people in the last 24 hours and where they are.

When will the Con Edison power outage be fixed?

Only Con Edison knows. For outages it knows about, Con Edison's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Con Edison page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to Con Edison: 1-800-752-6633.

Is isitupordown.com part of Con Edison?

No. isitupordown.com is an independent outage checker and is not affiliated with Con Edison (ConEd). We cannot fix outages or see Con Edison's account systems. The contact details on this page come from Con Edison's official website, checked on October 16, 2026.

isitupordown.com is independent and is not Con Edison. We do not run its network or see your account. The contact details on this page come from Con Edison's official website, checked on October 16, 2026; follow the source links to confirm them.

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