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How to report a ComEd power outage

The fastest way to report a ComEd power outage is online at comed.com, in the ComEd Mobile App or by text, or call 1-800-Edison-1 (1-800-334-7661) (24/7).

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to ComEd:

Official ways to report a ComEd power outage

Phone
Text
Outage Alerts subscribers can text OUT to 26633 (COMED) to report an outage. Enroll first by texting ADD OUTAGE to 26633; text STAT to 26633 for status. source
App
ComEd Mobile App: Report an outage and follow restoration updates source
Online

From ComEd's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on comed.com.

Step by step

  1. Check it is not just you. Our live ComEd page shows reports from other people in Illinois in the last 24 hours, and the outage map shows where they are.
  2. Check ComEd's official outage map, to see if ComEd already knows about a problem near you and when it expects power back.
  3. Report it to ComEd:
    • Online: Report an outage
    • App: ComEd Mobile App
    • Text: Outage Alerts subscribers can text OUT to 26633 (COMED) to report an outage. Enroll first by texting ADD OUTAGE to 26633; text STAT to 26633 for status.
    • Phone: 1-800-Edison-1 (1-800-334-7661), report an outage (1-800-EDISON-1), also for downed power lines
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our ComEd page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for a ComEd power outage?

ComEd says Section 16-125(e) and (f) of the Illinois Public Utilities Act allows customers to receive payment for certain damage from continuous outages of four hours or more that affect more than 30,000 customers, and from certain surges or fluctuations affecting more than 30,000 customers. ComEd may be exempt when the cause is weather, customer tampering, civil unrest or animals, or a non-ComEd individual, and it may ask the Illinois Commerce Commission for a waiver. Claim forms are at ComEd.com/claims or 1-877-426-6331 (Mon-Fri 7 a.m. to 7 p.m.). Source

When will it be fixed?

Only ComEd knows. For outages it knows about, ComEd's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live ComEd page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach ComEd, but it shows other people nearby what is happening. Reports are anonymous.

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ComEd power outage questions

How do I report a ComEd power outage?

You can report it online at https://www.comed.com/outages/experiencing-an-outage/report-an-outage, in the ComEd Mobile App, by text or by phone on 1-800-Edison-1 (1-800-334-7661). Reporting it to ComEd is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the ComEd power outage phone number?

Report an outage (1-800-EDISON-1), also for downed power lines: 1-800-Edison-1 (1-800-334-7661) (24/7). These numbers come from ComEd's official website, checked on October 16, 2026.

Can I report a ComEd power outage by text?

Yes. Outage Alerts subscribers can text OUT to 26633 (COMED) to report an outage. Enroll first by texting ADD OUTAGE to 26633; text STAT to 26633 for status.

Can I get a credit or reimbursement for a ComEd power outage?

ComEd says Section 16-125(e) and (f) of the Illinois Public Utilities Act allows customers to receive payment for certain damage from continuous outages of four hours or more that affect more than 30,000 customers, and from certain surges or fluctuations affecting more than 30,000 customers. ComEd may be exempt when the cause is weather, customer tampering, civil unrest or animals, or a non-ComEd individual, and it may ask the Illinois Commerce Commission for a waiver. Claim forms are at ComEd.com/claims or 1-877-426-6331 (Mon-Fri 7 a.m. to 7 p.m.).

How do I check if there is a ComEd power outage in my area?

Use ComEd's official outage map at https://www.comed.com/outages/experiencing-an-outage/outage-map. Our live ComEd page at https://isitupordown.com/is-comed-down/ shows reports from other people in the last 24 hours and where they are.

When will the ComEd power outage be fixed?

Only ComEd knows. For outages it knows about, ComEd's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live ComEd page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to ComEd: 1-800-Edison-1 (1-800-334-7661).

Is isitupordown.com part of ComEd?

No. isitupordown.com is an independent outage checker and is not affiliated with ComEd (Commonwealth Edison). We cannot fix outages or see ComEd's account systems. The contact details on this page come from ComEd's official website, checked on October 16, 2026.

isitupordown.com is independent and is not ComEd. We do not run its network or see your account. The contact details on this page come from ComEd's official website, checked on October 16, 2026; follow the source links to confirm them.

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