Is Appalachian Power down? › Report an outage

How to report an Appalachian Power power outage

The fastest way to report an Appalachian Power power outage is online at appalachianpower.com or in the Appalachian Power Customer Mobile App, or call 800-956-4237 (24 hours).

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to Appalachian Power:

Official ways to report an Appalachian Power power outage

Phone
App
Appalachian Power Customer Mobile App: Report an outage and follow restoration updates source
Online

From Appalachian Power's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on appalachianpower.com.

Step by step

  1. Check it is not just you. Our live Appalachian Power page shows reports from other people in Virginia, West Virginia and Tennessee in the last 24 hours, and the outage map shows where they are.
  2. Check Appalachian Power's official outage map, to see if Appalachian Power already knows about a problem near you and when it expects power back.
  3. Report it to Appalachian Power:
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our Appalachian Power page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for an Appalachian Power power outage?

Appalachian Power's outage FAQ says customers may be compensated for outage-related losses through their homeowner's or renter's insurance and that, in general, the company is not responsible for damages caused by natural occurrences. Its contact page links a Damage Claim portal (aepclaims.com). Source

When will it be fixed?

Only Appalachian Power knows. For outages it knows about, Appalachian Power's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Appalachian Power page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach Appalachian Power, but it shows other people nearby what is happening. Reports are anonymous.

Report an Appalachian Power problem hereIs Appalachian Power down right now?

Appalachian Power power outage questions

How do I report an Appalachian Power power outage?

You can report it online at https://www.appalachianpower.com/outages/report/, in the Appalachian Power Customer Mobile App or by phone on 800-956-4237. Reporting it to Appalachian Power is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the Appalachian Power power outage phone number?

Customer Operations Center (outages): 800-956-4237 (24 hours). Customer Solutions Center - Tennessee: 800-967-4237. Customer Solutions Center - Virginia: 800-956-4237. Customer Solutions Center - West Virginia: 800-982-4237. These numbers come from Appalachian Power's official website, checked on October 16, 2026.

Can I get a credit or reimbursement for an Appalachian Power power outage?

Appalachian Power's outage FAQ says customers may be compensated for outage-related losses through their homeowner's or renter's insurance and that, in general, the company is not responsible for damages caused by natural occurrences. Its contact page links a Damage Claim portal (aepclaims.com).

How do I check if there is an Appalachian Power power outage in my area?

Use Appalachian Power's official outage map at https://outagemap.appalachianpower.com/. Our live Appalachian Power page at https://isitupordown.com/is-appalachian-power-down/ shows reports from other people in the last 24 hours and where they are.

When will the Appalachian Power power outage be fixed?

Only Appalachian Power knows. For outages it knows about, Appalachian Power's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Appalachian Power page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to Appalachian Power: 800-956-4237.

Is isitupordown.com part of Appalachian Power?

No. isitupordown.com is an independent outage checker and is not affiliated with Appalachian Power (AEP). We cannot fix outages or see Appalachian Power's account systems. The contact details on this page come from Appalachian Power's official website, checked on October 16, 2026.

isitupordown.com is independent and is not Appalachian Power. We do not run its network or see your account. The contact details on this page come from Appalachian Power's official website, checked on October 16, 2026; follow the source links to confirm them.

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