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How to report an Ameren power outage

The fastest way to report an Ameren power outage is online at ameren.com or in the Ameren Mobile App, or call 1.800.755.5000 (Representatives Mon-Fri 7 a.m. to 7 p.m.).

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to Ameren:

Official ways to report an Ameren power outage

Phone
App
Ameren Mobile App: Report an outage and follow restoration updates source
Online

From Ameren's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on ameren.com.

Step by step

  1. Check it is not just you. Our live Ameren page shows reports from other people in Illinois and Missouri in the last 24 hours, and the outage map shows where they are.
  2. Check Ameren's official outage map, to see if Ameren already knows about a problem near you and when it expects power back.
  3. Report it to Ameren:
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our Ameren page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for an Ameren power outage?

Ameren Illinois says Section 16-125(e) and (f) of the Illinois Public Utilities Act may allow payment for actual damages, including food spoilage, from continuous outages of four hours or more that affect more than 0.8% of its customers (about 9,900), or from surges affecting that many. It may not pay when the cause is unpreventable weather, tampering, civil unrest, animals, or a non-Ameren individual, and claims go by mail on its claim form. Ameren says outage claims are not currently available for Missouri customers. Source

When will it be fixed?

Only Ameren knows. For outages it knows about, Ameren's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Ameren page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach Ameren, but it shows other people nearby what is happening. Reports are anonymous.

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Ameren power outage questions

How do I report an Ameren power outage?

You can report it online at https://www.ameren.com/outages, in the Ameren Mobile App or by phone on 1.800.755.5000. Reporting it to Ameren is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the Ameren power outage phone number?

We did not find a separate outage line on Ameren's website, so call its main number. Ameren Illinois: residential customer service: 1.800.755.5000 (Representatives Mon-Fri 7 a.m. to 7 p.m.). Ameren Missouri: residential customer service: 1.800.552.7583 (Representatives Mon-Fri 7 a.m. to 7 p.m.). These numbers come from Ameren's official website, checked on October 16, 2026.

Can I get a credit or reimbursement for an Ameren power outage?

Ameren Illinois says Section 16-125(e) and (f) of the Illinois Public Utilities Act may allow payment for actual damages, including food spoilage, from continuous outages of four hours or more that affect more than 0.8% of its customers (about 9,900), or from surges affecting that many. It may not pay when the cause is unpreventable weather, tampering, civil unrest, animals, or a non-Ameren individual, and claims go by mail on its claim form. Ameren says outage claims are not currently available for Missouri customers.

How do I check if there is an Ameren power outage in my area?

Use Ameren's official outage map at https://outagemap.ameren.com/. Our live Ameren page at https://isitupordown.com/is-ameren-down/ shows reports from other people in the last 24 hours and where they are.

When will the Ameren power outage be fixed?

Only Ameren knows. For outages it knows about, Ameren's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Ameren page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to Ameren: 1.800.755.5000 (Ameren Illinois: downed power line or gas odor); 1.800.552.7583 (Ameren Missouri: downed power line or gas odor).

Is isitupordown.com part of Ameren?

No. isitupordown.com is an independent outage checker and is not affiliated with Ameren. We cannot fix outages or see Ameren's account systems. The contact details on this page come from Ameren's official website, checked on October 16, 2026.

isitupordown.com is independent and is not Ameren. We do not run its network or see your account. The contact details on this page come from Ameren's official website, checked on October 16, 2026; follow the source links to confirm them.

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