Is Alabama Power down? › Report an outage

How to report an Alabama Power power outage

The fastest way to report an Alabama Power power outage is online at customerservice2.southerncompany.com, in the Alabama Power app or by text, or call 1-800-888-2726.

If a power line is down, or anything is sparking or on fire, stay at least 30 feet away and call 911 if anyone is in danger.

Then report it to Alabama Power:

  • 1-800-888-2726 Report an outage or check status (automated system), also for downed lines

Official ways to report an Alabama Power power outage

Phone
Text
Text OUT to APCOUT (272688) to report an outage; text STATUS to the same number to check status. Message and data rates may apply. source
App
Alabama Power app: Report an outage and follow restoration updates source
Online

From Alabama Power's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on alabamapower.com.

Step by step

  1. Check it is not just you. Our live Alabama Power page shows reports from other people in Alabama in the last 24 hours, and the outage map shows where they are.
  2. Check Alabama Power's official outage map, to see if Alabama Power already knows about a problem near you and when it expects power back.
  3. Report it to Alabama Power:
    • Online: Report an outage
    • App: Alabama Power app
    • Text: Text OUT to APCOUT (272688) to report an outage; text STATUS to the same number to check status. Message and data rates may apply.
    • Phone: 1-800-888-2726, report an outage or check status (automated system), also for downed lines
  4. Unplug sensitive electronics, keep the fridge and freezer closed, and run a generator outdoors only, far from doors and windows.
  5. Report it on our Alabama Power page too, so people near you can see it is not just them.

Can I get a credit or reimbursement for an Alabama Power power outage?

We did not find a published outage credit or reimbursement program on Alabama Power's website (checked October 16, 2026). If an outage damaged equipment or spoiled food or medicine, ask Alabama Power whether it accepts claims.

When will it be fixed?

Only Alabama Power knows. For outages it knows about, Alabama Power's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Alabama Power page shows whether people near you are still reporting the outage.

Tell others it is not just them

A report on our page does not reach Alabama Power, but it shows other people nearby what is happening. Reports are anonymous.

Report an Alabama Power problem hereIs Alabama Power down right now?

Alabama Power power outage questions

How do I report an Alabama Power power outage?

You can report it online at https://customerservice2.southerncompany.com/Outages/Report/Location?mnuOpco=APC, in the Alabama Power app, by text or by phone on 1-800-888-2726. Reporting it to Alabama Power is what gets it fixed; reports on isitupordown.com only help other people see it is not just them.

What is the Alabama Power power outage phone number?

Report an outage or check status (automated system), also for downed lines: 1-800-888-2726. These numbers come from Alabama Power's official website, checked on October 16, 2026.

Can I report an Alabama Power power outage by text?

Yes. Text OUT to APCOUT (272688) to report an outage; text STATUS to the same number to check status. Message and data rates may apply.

Can I get a credit or reimbursement for an Alabama Power power outage?

We did not find a published outage credit or reimbursement program on Alabama Power's website (checked October 16, 2026). If an outage damaged equipment or spoiled food or medicine, ask Alabama Power whether it accepts claims.

How do I check if there is an Alabama Power power outage in my area?

Use Alabama Power's official outage map at https://outagemap.alabamapower.com/. Our live Alabama Power page at https://isitupordown.com/is-alabama-power-down/ shows reports from other people in the last 24 hours and where they are.

When will the Alabama Power power outage be fixed?

Only Alabama Power knows. For outages it knows about, Alabama Power's outage map and app usually show an estimated restoration time, which can change as crews find the cause, and during big storms estimates can take hours to appear. Our live Alabama Power page shows whether people near you are still reporting the outage.

What should I do if I see a downed power line?

Stay at least 30 feet away, keep others and pets away, and treat it as live. If anyone is in danger, call 911 first. Then report it to Alabama Power: 1-800-888-2726.

Is isitupordown.com part of Alabama Power?

No. isitupordown.com is an independent outage checker and is not affiliated with Alabama Power. We cannot fix outages or see Alabama Power's account systems. The contact details on this page come from Alabama Power's official website, checked on October 16, 2026.

isitupordown.com is independent and is not Alabama Power. We do not run its network or see your account. The contact details on this page come from Alabama Power's official website, checked on October 16, 2026; follow the source links to confirm them.

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