Is Plusnet down? › Report an outage
How to report a Plusnet outage
The fastest way to report a Plusnet outage is online at plus.net or by text, or call 0330 1239 123 (8am to 8pm Monday to Sunday).
Official ways to report a Plusnet outage
- Phone
- 0330 1239 123 Customer support, 8am to 8pm Monday to Sunday source
- Text
- Text HELP for broadband or PHONE for home phone to 07800008121 (charges may apply at your standard rate). source
- Online
- Report a problem plus.net
From Plusnet's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on plus.net.
Step by step
- Check it is not just you. Our live Plusnet page shows reports from other Plusnet customers in the UK in the last 24 hours, and the outage map shows where they are.
- Report it to Plusnet:
- Online: Report a problem
- Text: Text HELP for broadband or PHONE for home phone to 07800008121 (charges may apply at your standard rate).
- Phone: 0330 1239 123, customer support
- Write down when the outage started and when service came back. You need the times if you ask Plusnet for compensation.
- Report it on our Plusnet page too, so people near you can see it is not just them.
Plusnet runs on BT's network. If that network is down, Plusnet is usually affected too, but report the problem to Plusnet, which handles your account.
Can I get compensation for a Plusnet outage?
Ofcom lists Plusnet as a signatory to its automatic compensation scheme. Under Ofcom's automatic compensation scheme (rates from 1 April 2026), signatories pay £10.34 for each calendar day a broadband or landline service is not fixed after two full working days from when you report the fault, £32.31 per missed engineer appointment and £6.46 per day for a delayed start of a new service. Payment is a bill credit, usually within 30 days, with no need to claim. Regulator source
When will it be fixed?
Only Plusnet knows. If Plusnet lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Plusnet's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Plusnet, but it shows other Plusnet customers nearby what is happening. Reports are anonymous.
Reporting a Plusnet outage: questions
How do I report a Plusnet outage?
You can report it online at https://www.plus.net/help/report-a-problem/, by text or by phone on 0330 1239 123. Reporting it to Plusnet is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Plusnet outage phone number?
We did not find a separate outage line on Plusnet's website, so call its main number. Customer support: 0330 1239 123 (8am to 8pm Monday to Sunday). These numbers come from Plusnet's official website, checked on 16 October 2026.
Can I report a Plusnet outage by text?
Yes. Text HELP for broadband or PHONE for home phone to 07800008121 (charges may apply at your standard rate).
Can I get compensation for a Plusnet outage?
Ofcom lists Plusnet as a signatory to its automatic compensation scheme. Under Ofcom's automatic compensation scheme (rates from 1 April 2026), signatories pay £10.34 for each calendar day a broadband or landline service is not fixed after two full working days from when you report the fault, £32.31 per missed engineer appointment and £6.46 per day for a delayed start of a new service. Payment is a bill credit, usually within 30 days, with no need to claim.
When will the Plusnet outage be fixed?
Only Plusnet knows. If Plusnet lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Plusnet's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I get online during a Plusnet outage?
Use your phone's mobile data, or turn on its hotspot to connect a laptop. If you have Wi-Fi calling on your phone, turn it off while your home internet is down so calls go over the mobile network.
Is isitupordown.com part of Plusnet?
No. isitupordown.com is an independent outage checker and is not affiliated with Plusnet. We cannot fix outages or see Plusnet's account systems. The contact details on this page come from Plusnet's official website, checked on 16 October 2026.
What network does Plusnet use?
Plusnet uses BT's network, Plusnet is part of BT. If that network has an outage, Plusnet customers are usually affected too, but report it to Plusnet: it handles your account.
isitupordown.com is independent and is not Plusnet. We do not run its network or see your account. The contact details on this page come from Plusnet's official website, checked on 16 October 2026; follow the source links to confirm them.