Is Sky Broadband down? › Report an outage
How to report a Sky Broadband outage
The fastest way to report a Sky Broadband outage is in the My Sky app. Check Sky Broadband's official outage page at sky.com first to see if Sky Broadband already knows about it.
Official ways to report a Sky Broadband outage
- App
- My Sky app: Fix a problem and test your broadband source
- Online
- Service status sky.com
From Sky Broadband's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on sky.com.
Step by step
- Check it is not just you. Our live Sky Broadband page shows reports from other Sky Broadband customers in the UK in the last 24 hours, and the outage map shows where they are.
- Check Sky Broadband's official outage page and enter your postcode or sign in, to see if Sky Broadband already knows about a problem near you.
- Report it to Sky Broadband:
- App: My Sky app
- Write down when the outage started and when service came back. You need the times if you ask Sky Broadband for compensation.
- Report it on our Sky Broadband page too, so people near you can see it is not just them.
Can I get compensation for a Sky Broadband outage?
Sky is signed up to Ofcom's automatic compensation scheme for Sky Broadband and Sky Talk. Sky says that after you tell it your broadband or talk is not working at all, it has two full working days to fix it, then pays £10.34 for each day until it is fixed; missed engineer appointments and delayed provisioning are also covered. Source
When will it be fixed?
Only Sky Broadband knows. If Sky Broadband lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Sky Broadband's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Sky Broadband, but it shows other Sky Broadband customers nearby what is happening. Reports are anonymous.
Reporting a Sky Broadband outage: questions
How do I report a Sky Broadband outage?
You can report it in the My Sky app. Sky Broadband's official outage page is https://www.sky.com/help/servicestatus. Reporting it to Sky Broadband is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Sky Broadband outage phone number?
We did not find a phone number for outages on Sky Broadband's public web pages (checked 16 October 2026). Sky Broadband points customers to the My Sky app, and its outage page is https://www.sky.com/help/servicestatus. Sky shows a contact number only at the end of its online help guides or its Service Checker, so start there.
Can I get compensation for a Sky Broadband outage?
Sky is signed up to Ofcom's automatic compensation scheme for Sky Broadband and Sky Talk. Sky says that after you tell it your broadband or talk is not working at all, it has two full working days to fix it, then pays £10.34 for each day until it is fixed; missed engineer appointments and delayed provisioning are also covered.
How do I check if there is a Sky Broadband outage in my area?
Use Sky Broadband's official outage page at https://www.sky.com/help/servicestatus and enter your postcode or sign in. Our live Sky Broadband page at https://isitupordown.com/is-sky-broadband-down/ shows reports from other customers in the last 24 hours and where they are.
When will the Sky Broadband outage be fixed?
Only Sky Broadband knows. If Sky Broadband lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Sky Broadband's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I get online during a Sky Broadband outage?
Use your phone's mobile data, or turn on its hotspot to connect a laptop. If you have Wi-Fi calling on your phone, turn it off while your home internet is down so calls go over the mobile network.
Is isitupordown.com part of Sky Broadband?
No. isitupordown.com is an independent outage checker and is not affiliated with Sky Broadband. We cannot fix outages or see Sky Broadband's account systems. The contact details on this page come from Sky Broadband's official website, checked on 16 October 2026.
isitupordown.com is independent and is not Sky Broadband. We do not run its network or see your account. The contact details on this page come from Sky Broadband's official website, checked on 16 October 2026; follow the source links to confirm them.