Is TalkTalk down? › Report an outage
How to report a TalkTalk outage
To report a TalkTalk outage, call 0345 172 0088 (Monday to Saturday 9am to 7pm), TalkTalk's customer support (broadband, TV, mobile, technical). Check TalkTalk's official outage page at help-centre.talktalk.co.uk first to see if TalkTalk already knows about it.
Official ways to report a TalkTalk outage
- Phone
- 0345 172 0088 Customer support (broadband, TV, mobile, technical), Monday to Saturday 9am to 7pm source
- Online
- Service status help-centre.talktalk.co.uk
- Service status (alternate) support.talktalk.co.uk
From TalkTalk's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on talktalk.co.uk.
Step by step
- Check it is not just you. Our live TalkTalk page shows reports from other TalkTalk customers in the UK in the last 24 hours, and the outage map shows where they are.
- Check TalkTalk's official outage page and enter your postcode or sign in, to see if TalkTalk already knows about a problem near you.
- Report it to TalkTalk:
- Phone: 0345 172 0088, customer support (broadband, TV, mobile, technical)
- Write down when the outage started and when service came back. You need the times if you ask TalkTalk for compensation.
- Report it on our TalkTalk page too, so people near you can see it is not just them.
Can I get compensation for a TalkTalk outage?
TalkTalk is in Ofcom's automatic compensation scheme and says it pays £10.34 per day from the third day if a loss of service is not fixed within two working days, provided the fault is within the TalkTalk or Openreach network. Only customers on the Openreach network get automatic compensation for total loss of service and missed repair appointments; on alternative networks such as CityFibre, Freedom Fibre or Community Fibre, TalkTalk says it gives appropriate compensation on request. Source
When will it be fixed?
Only TalkTalk knows. If TalkTalk lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see TalkTalk's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach TalkTalk, but it shows other TalkTalk customers nearby what is happening. Reports are anonymous.
Reporting a TalkTalk outage: questions
How do I report a TalkTalk outage?
You can report it by phone on 0345 172 0088. TalkTalk's official outage page is https://help-centre.talktalk.co.uk/Service_Status. Reporting it to TalkTalk is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the TalkTalk outage phone number?
We did not find a separate outage line on TalkTalk's website, so call its main number. Customer support (broadband, TV, mobile, technical): 0345 172 0088 (Monday to Saturday 9am to 7pm). These numbers come from TalkTalk's official website, checked on 16 October 2026.
Can I get compensation for a TalkTalk outage?
TalkTalk is in Ofcom's automatic compensation scheme and says it pays £10.34 per day from the third day if a loss of service is not fixed within two working days, provided the fault is within the TalkTalk or Openreach network. Only customers on the Openreach network get automatic compensation for total loss of service and missed repair appointments; on alternative networks such as CityFibre, Freedom Fibre or Community Fibre, TalkTalk says it gives appropriate compensation on request.
How do I check if there is a TalkTalk outage in my area?
Use TalkTalk's official outage page at https://help-centre.talktalk.co.uk/Service_Status and enter your postcode or sign in. Our live TalkTalk page at https://isitupordown.com/is-talktalk-down/ shows reports from other customers in the last 24 hours and where they are.
When will the TalkTalk outage be fixed?
Only TalkTalk knows. If TalkTalk lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see TalkTalk's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I get online during a TalkTalk outage?
Use your phone's mobile data, or turn on its hotspot to connect a laptop. If you have Wi-Fi calling on your phone, turn it off while your home internet is down so calls go over the mobile network.
Is isitupordown.com part of TalkTalk?
No. isitupordown.com is an independent outage checker and is not affiliated with TalkTalk. We cannot fix outages or see TalkTalk's account systems. The contact details on this page come from TalkTalk's official website, checked on 16 October 2026.
isitupordown.com is independent and is not TalkTalk. We do not run its network or see your account. The contact details on this page come from TalkTalk's official website, checked on 16 October 2026; follow the source links to confirm them.