Is Virgin Media down? › Report an outage
How to report a Virgin Media outage
To report a Virgin Media outage, call 150, Virgin Media's from a Virgin Media landline. Check Virgin Media's official outage page at virginmedia.com first to see if Virgin Media already knows about it.
Official ways to report a Virgin Media outage
- Phone
- 150 From a Virgin Media landline source
- 0345 454 1111 From any other phone source
- App
- My Virgin Media app: Virgin Media account app source
- Online
- Service status virginmedia.com
From Virgin Media's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on virginmedia.com.
Step by step
- Check it is not just you. Our live Virgin Media page shows reports from other Virgin Media customers in the UK in the last 24 hours, and the outage map shows where they are.
- Check Virgin Media's official outage page and enter your postcode or sign in, to see if Virgin Media already knows about a problem near you.
- Report it to Virgin Media:
- Phone: 150, from a Virgin Media landline
- Write down when the outage started and when service came back. You need the times if you ask Virgin Media for compensation.
- Report it on our Virgin Media page too, so people near you can see it is not just them.
Can I get compensation for a Virgin Media outage?
Virgin Media is signed up to Ofcom's automatic compensation scheme and says it will automatically credit your bill for fixed phone line and broadband issues: £10.34 per day for a total loss of service after 2 full working days from reporting it, £6.46 per day if installation is late, and £32.31 if an engineer does not turn up on the promised day. Mobile is not covered. Source
When will it be fixed?
Only Virgin Media knows. If Virgin Media lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Virgin Media's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Virgin Media, but it shows other Virgin Media customers nearby what is happening. Reports are anonymous.
Reporting a Virgin Media outage: questions
How do I report a Virgin Media outage?
You can report it by phone on 150. Virgin Media's official outage page is https://www.virginmedia.com/help/check/status. Reporting it to Virgin Media is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Virgin Media outage phone number?
We did not find a separate outage line on Virgin Media's website, so call its main number. From a Virgin Media landline: 150. From any other phone: 0345 454 1111. These numbers come from Virgin Media's official website, checked on 16 October 2026.
Can I get compensation for a Virgin Media outage?
Virgin Media is signed up to Ofcom's automatic compensation scheme and says it will automatically credit your bill for fixed phone line and broadband issues: £10.34 per day for a total loss of service after 2 full working days from reporting it, £6.46 per day if installation is late, and £32.31 if an engineer does not turn up on the promised day. Mobile is not covered.
How do I check if there is a Virgin Media outage in my area?
Use Virgin Media's official outage page at https://www.virginmedia.com/help/check/status and enter your postcode or sign in. Our live Virgin Media page at https://isitupordown.com/is-virgin-media-down/ shows reports from other customers in the last 24 hours and where they are.
When will the Virgin Media outage be fixed?
Only Virgin Media knows. If Virgin Media lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Virgin Media's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I get online during a Virgin Media outage?
Use your phone's mobile data, or turn on its hotspot to connect a laptop. If you have Wi-Fi calling on your phone, turn it off while your home internet is down so calls go over the mobile network.
Is isitupordown.com part of Virgin Media?
No. isitupordown.com is an independent outage checker and is not affiliated with Virgin Media. We cannot fix outages or see Virgin Media's account systems. The contact details on this page come from Virgin Media's official website, checked on 16 October 2026.
isitupordown.com is independent and is not Virgin Media. We do not run its network or see your account. The contact details on this page come from Virgin Media's official website, checked on 16 October 2026; follow the source links to confirm them.