Is Metro down? › Report an outage
How to report a Metro outage
To report a Metro outage, call 888-8-METRO-8 (1-888-863-8768), Metro's customer service.
Official ways to report a Metro outage
- Phone
- 888-8-METRO-8 (1-888-863-8768) Customer service source
- *611 Customer service, from your Metro phone source
- App
- myMetro app: Metro account app source
From Metro's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on metrobyt-mobile.com.
Step by step
- Check it is not just you. Our live Metro page shows reports from other Metro customers in the US in the last 24 hours, and the outage map shows where they are.
- Report it to Metro:
- Phone: 888-8-METRO-8 (1-888-863-8768), customer service
- Write down when the outage started and when service came back. You need the times if you ask Metro for a credit.
- Report it on our Metro page too, so people near you can see it is not just them.
Metro runs on T-Mobile's network. If that network is down, Metro is usually affected too, but report the problem to Metro, which handles your account.
Can I get a credit for a Metro outage?
We did not find a published outage credit policy on Metro's website (checked October 16, 2026). You can still ask: write down when the outage started and ended, and contact Metro on 888-8-METRO-8 (1-888-863-8768) once service is back.
When will it be fixed?
Only Metro knows. If Metro lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Metro's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Metro, but it shows other Metro customers nearby what is happening. Reports are anonymous.
Reporting a Metro outage: questions
How do I report a Metro outage?
You can report it by phone on 888-8-METRO-8 (1-888-863-8768). Reporting it to Metro is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Metro outage phone number?
We did not find a separate outage line on Metro's website, so call its main number. Customer service: 888-8-METRO-8 (1-888-863-8768). Customer service, from your Metro phone: *611. These numbers come from Metro's official website, checked on October 16, 2026.
Can I get a credit for a Metro outage?
We did not find a published outage credit policy on Metro's website (checked October 16, 2026). You can still ask: write down when the outage started and ended, and contact Metro on 888-8-METRO-8 (1-888-863-8768) once service is back.
When will the Metro outage be fixed?
Only Metro knows. If Metro lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Metro's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I call or text during a Metro outage?
Turn on Wi-Fi calling if you have Wi-Fi: calls and texts then go over the internet instead of the mobile network. Emergency calls can often still connect through another network even when your phone shows SOS only.
Is isitupordown.com part of Metro?
No. isitupordown.com is an independent outage checker and is not affiliated with Metro by T-Mobile. We cannot fix outages or see Metro's account systems. The contact details on this page come from Metro's official website, checked on October 16, 2026.
What network does Metro use?
Metro uses T-Mobile's network. If that network has an outage, Metro customers are usually affected too, but report it to Metro: it handles your account.
isitupordown.com is independent and is not Metro. We do not run its network or see your account. The contact details on this page come from Metro's official website, checked on October 16, 2026; follow the source links to confirm them.