Is T-Mobile down? › Report an outage
How to report a T-Mobile outage
To report a T-Mobile outage, call 611 (Representatives daily 4 a.m. to 9 p.m. Pacific Time), T-Mobile's customer Service (from a T-Mobile phone). Check T-Mobile's official outage page at t-mobile.com first to see if T-Mobile already knows about it.
Official ways to report a T-Mobile outage
- Phone
- 611 Customer Service (from a T-Mobile phone), Representatives daily 4 a.m. to 9 p.m. Pacific Time source
- 1-800-937-8997 Customer Service, Representatives daily 4 a.m. to 9 p.m. Pacific Time source
- App
- T-Life app: T-Mobile support app, with 24/7 help source
- Online
- Network outage info t-mobile.com
From T-Mobile's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on t-mobile.com.
Step by step
- Check it is not just you. Our live T-Mobile page shows reports from other T-Mobile customers in the US in the last 24 hours, and the outage map shows where they are.
- Check T-Mobile's official outage page and enter your ZIP code or sign in, to see if T-Mobile already knows about a problem near you.
- Report it to T-Mobile:
- Phone: 611, customer Service (from a T-Mobile phone)
- Write down when the outage started and when service came back. You need the times if you ask T-Mobile for a credit.
- Report it on our T-Mobile page too, so people near you can see it is not just them.
Can I get a credit for a T-Mobile outage?
We did not find a published outage credit policy on T-Mobile's website (checked October 16, 2026). You can still ask: write down when the outage started and ended, and contact T-Mobile on 611 once service is back.
When will it be fixed?
Only T-Mobile knows. If T-Mobile lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see T-Mobile's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach T-Mobile, but it shows other T-Mobile customers nearby what is happening. Reports are anonymous.
Reporting a T-Mobile outage: questions
How do I report a T-Mobile outage?
You can report it by phone on 611. T-Mobile's official outage page is https://www.t-mobile.com/support/coverage/network-outages. Reporting it to T-Mobile is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the T-Mobile outage phone number?
We did not find a separate outage line on T-Mobile's website, so call its main number. Customer Service (from a T-Mobile phone): 611 (Representatives daily 4 a.m. to 9 p.m. Pacific Time). Customer Service: 1-800-937-8997 (Representatives daily 4 a.m. to 9 p.m. Pacific Time). These numbers come from T-Mobile's official website, checked on October 16, 2026.
Can I get a credit for a T-Mobile outage?
We did not find a published outage credit policy on T-Mobile's website (checked October 16, 2026). You can still ask: write down when the outage started and ended, and contact T-Mobile on 611 once service is back.
How do I check if there is a T-Mobile outage in my area?
Use T-Mobile's official outage page at https://www.t-mobile.com/support/coverage/network-outages and enter your ZIP code or sign in. Our live T-Mobile page at https://isitupordown.com/is-t-mobile-down/ shows reports from other customers in the last 24 hours and where they are.
When will the T-Mobile outage be fixed?
Only T-Mobile knows. If T-Mobile lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see T-Mobile's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I call or text during a T-Mobile outage?
Turn on Wi-Fi calling if you have Wi-Fi: calls and texts then go over the internet instead of the mobile network. Emergency calls can often still connect through another network even when your phone shows SOS only.
Is isitupordown.com part of T-Mobile?
No. isitupordown.com is an independent outage checker and is not affiliated with T-Mobile. We cannot fix outages or see T-Mobile's account systems. The contact details on this page come from T-Mobile's official website, checked on October 16, 2026.
isitupordown.com is independent and is not T-Mobile. We do not run its network or see your account. The contact details on this page come from T-Mobile's official website, checked on October 16, 2026; follow the source links to confirm them.