Is Cricket down? › Report an outage
How to report a Cricket outage
To report a Cricket outage, call 1-800-CRICKET (274-2538) (Monday to Friday 9am to 9pm ET, Saturday 12pm to 9pm ET), Cricket's customer support.
Official ways to report a Cricket outage
- Phone
- 1-800-CRICKET (274-2538) Customer support, Monday to Friday 9am to 9pm ET, Saturday 12pm to 9pm ET source
- 611 Customer support (from a Cricket phone) source
- App
- myCricket App: Cricket account app source
From Cricket's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on cricketwireless.com.
Step by step
- Check it is not just you. Our live Cricket page shows reports from other Cricket customers in the US in the last 24 hours, and the outage map shows where they are.
- Report it to Cricket:
- Phone: 1-800-CRICKET (274-2538), customer support
- Write down when the outage started and when service came back. You need the times if you ask Cricket for a credit.
- Report it on our Cricket page too, so people near you can see it is not just them.
Cricket runs on AT&T's network. If that network is down, Cricket is usually affected too, but report the problem to Cricket, which handles your account.
Can I get a credit for a Cricket outage?
We did not find a published outage credit policy on Cricket's website (checked October 16, 2026). You can still ask: write down when the outage started and ended, and contact Cricket on 1-800-CRICKET (274-2538) once service is back.
When will it be fixed?
Only Cricket knows. If Cricket lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Cricket's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Cricket, but it shows other Cricket customers nearby what is happening. Reports are anonymous.
Reporting a Cricket outage: questions
How do I report a Cricket outage?
You can report it by phone on 1-800-CRICKET (274-2538). Reporting it to Cricket is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Cricket outage phone number?
We did not find a separate outage line on Cricket's website, so call its main number. Customer support: 1-800-CRICKET (274-2538) (Monday to Friday 9am to 9pm ET, Saturday 12pm to 9pm ET). Customer support (from a Cricket phone): 611. These numbers come from Cricket's official website, checked on October 16, 2026.
Can I get a credit for a Cricket outage?
We did not find a published outage credit policy on Cricket's website (checked October 16, 2026). You can still ask: write down when the outage started and ended, and contact Cricket on 1-800-CRICKET (274-2538) once service is back.
When will the Cricket outage be fixed?
Only Cricket knows. If Cricket lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Cricket's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I call or text during a Cricket outage?
Turn on Wi-Fi calling if you have Wi-Fi: calls and texts then go over the internet instead of the mobile network. Emergency calls can often still connect through another network even when your phone shows SOS only.
Is isitupordown.com part of Cricket?
No. isitupordown.com is an independent outage checker and is not affiliated with Cricket Wireless. We cannot fix outages or see Cricket's account systems. The contact details on this page come from Cricket's official website, checked on October 16, 2026.
What network does Cricket use?
Cricket uses AT&T's network. If that network has an outage, Cricket customers are usually affected too, but report it to Cricket: it handles your account.
isitupordown.com is independent and is not Cricket. We do not run its network or see your account. The contact details on this page come from Cricket's official website, checked on October 16, 2026; follow the source links to confirm them.