Is Verizon down? › Report an outage
How to report a Verizon outage
The fastest way to report a Verizon outage is in the My Verizon app, or call 800-922-0204 (8am to 7pm Monday to Saturday, 8am to 5pm Sunday). Check Verizon's official outage page at verizon.com first to see if Verizon already knows about it.
Official ways to report a Verizon outage
- Phone
- 800-922-0204 Customer Service, 8am to 7pm Monday to Saturday, 8am to 5pm Sunday source
- *611 Customer Service (from a Verizon mobile) source
- App
- My Verizon app: Shows a Network Notification alert when Verizon knows of an outage in your area source
- Online
- Check network status verizon.com
- Outage FAQs verizon.com
From Verizon's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on verizon.com.
Step by step
- Check it is not just you. Our live Verizon page shows reports from other Verizon customers in the US in the last 24 hours, and the outage map shows where they are.
- Check Verizon's official outage page and enter your ZIP code or sign in, to see if Verizon already knows about a problem near you.
- Report it to Verizon:
- App: My Verizon app
- Phone: 800-922-0204, customer Service
- Write down when the outage started and when service came back. You need the times if you ask Verizon for a credit.
- Report it on our Verizon page too, so people near you can see it is not just them.
Can I get a credit for a Verizon outage?
Verizon's Mobile Customer Agreement says that if you are a postpay customer and you lose service in your coverage area for more than 24 hours in a row and Verizon is at fault, you can call within 180 days and get a credit for the time lost. The credit is not automatic; you have to ask for it. Prepaid customers are not covered by this clause. Source
After the January 14, 2026 Verizon network outage, Verizon said affected customers would get a $20 account credit, redeemed by accepting it in the myVerizon app after a text notice. Small business customers were to be contacted directly. Source
When will it be fixed?
Only Verizon knows. If Verizon lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Verizon's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Verizon, but it shows other Verizon customers nearby what is happening. Reports are anonymous.
Reporting a Verizon outage: questions
How do I report a Verizon outage?
You can report it in the My Verizon app or by phone on 800-922-0204. Verizon's official outage page is https://www.verizon.com/support/check-network-status/. Reporting it to Verizon is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Verizon outage phone number?
We did not find a separate outage line on Verizon's website, so call its main number. Customer Service: 800-922-0204 (8am to 7pm Monday to Saturday, 8am to 5pm Sunday). Customer Service (from a Verizon mobile): *611. These numbers come from Verizon's official website, checked on October 16, 2026.
Can I get a credit for a Verizon outage?
Verizon's Mobile Customer Agreement says that if you are a postpay customer and you lose service in your coverage area for more than 24 hours in a row and Verizon is at fault, you can call within 180 days and get a credit for the time lost. The credit is not automatic; you have to ask for it. Prepaid customers are not covered by this clause. After the January 14, 2026 Verizon network outage, Verizon said affected customers would get a $20 account credit, redeemed by accepting it in the myVerizon app after a text notice. Small business customers were to be contacted directly.
How do I check if there is a Verizon outage in my area?
Use Verizon's official outage page at https://www.verizon.com/support/check-network-status/ and enter your ZIP code or sign in. Our live Verizon page at https://isitupordown.com/is-verizon-down/ shows reports from other customers in the last 24 hours and where they are.
When will the Verizon outage be fixed?
Only Verizon knows. If Verizon lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Verizon's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I call or text during a Verizon outage?
Turn on Wi-Fi calling if you have Wi-Fi: calls and texts then go over the internet instead of the mobile network. Emergency calls can often still connect through another network even when your phone shows SOS only.
Is isitupordown.com part of Verizon?
No. isitupordown.com is an independent outage checker and is not affiliated with Verizon Wireless. We cannot fix outages or see Verizon's account systems. The contact details on this page come from Verizon's official website, checked on October 16, 2026.
isitupordown.com is independent and is not Verizon. We do not run its network or see your account. The contact details on this page come from Verizon's official website, checked on October 16, 2026; follow the source links to confirm them.