Is Windstream down? › Report an outage
How to report a Windstream outage
The fastest way to report a Windstream outage is online at my.gokinetic.com or in the Go Kinetic app, or call 1-800-347-1991 (24/7).
Official ways to report a Windstream outage
- Phone
- 1-800-347-1991 Customer service and repair line, 24/7 source
- App
- Go Kinetic app: Kinetic calls the app and portal the quickest way to report an outage source
- Online
- Report an outage (Go Kinetic portal, sign in) my.gokinetic.com
- Outages and service interruptions help gokinetic.com
From Windstream's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on gokinetic.com.
Step by step
- Check it is not just you. Our live Windstream page shows reports from other Windstream customers in the US in the last 24 hours, and the outage map shows where they are.
- Check Windstream's official outage page and enter your ZIP code or sign in, to see if Windstream already knows about a problem near you.
- Report it to Windstream:
- Online: Report an outage (Go Kinetic portal, sign in)
- App: Go Kinetic app
- Phone: 1-800-347-1991, customer service and repair line
- Write down when the outage started and when service came back. You need the times if you ask Windstream for a credit.
- Report it on our Windstream page too, so people near you can see it is not just them.
Can I get a credit for a Windstream outage?
Kinetic says it is generally its policy to issue a credit, on request, for service interruptions longer than 24 hours. Kinetic says it will not issue a credit if it is not notified promptly or if the interruption is beyond its control. Source
When will it be fixed?
Only Windstream knows. If Windstream lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Windstream's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Windstream, but it shows other Windstream customers nearby what is happening. Reports are anonymous.
Reporting a Windstream outage: questions
How do I report a Windstream outage?
You can report it online at https://my.gokinetic.com/, in the Go Kinetic app or by phone on 1-800-347-1991. Reporting it to Windstream is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Windstream outage phone number?
We did not find a separate outage line on Windstream's website, so call its main number. Customer service and repair line: 1-800-347-1991 (24/7). These numbers come from Windstream's official website, checked on October 16, 2026.
Can I get a credit for a Windstream outage?
Kinetic says it is generally its policy to issue a credit, on request, for service interruptions longer than 24 hours. Kinetic says it will not issue a credit if it is not notified promptly or if the interruption is beyond its control.
How do I check if there is a Windstream outage in my area?
Use Windstream's official outage page at https://www.gokinetic.com/support/internet-security/internet-outages-and-service-interruptions and enter your ZIP code or sign in. Our live Windstream page at https://isitupordown.com/is-windstream-down/ shows reports from other customers in the last 24 hours and where they are.
When will the Windstream outage be fixed?
Only Windstream knows. If Windstream lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Windstream's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I get online during a Windstream outage?
Use your phone's mobile data, or turn on its hotspot to connect a laptop. If you have Wi-Fi calling on your phone, turn it off while your home internet is down so calls go over the mobile network.
Is isitupordown.com part of Windstream?
No. isitupordown.com is an independent outage checker and is not affiliated with Windstream (Kinetic). We cannot fix outages or see Windstream's account systems. The contact details on this page come from Windstream's official website, checked on October 16, 2026.
isitupordown.com is independent and is not Windstream. We do not run its network or see your account. The contact details on this page come from Windstream's official website, checked on October 16, 2026; follow the source links to confirm them.