Is Service Electric down? › Report an outage
How to report a Service Electric outage
To report a Service Electric outage, call 610-865-9100 (Call center plus 24/7 after-hours support), Service Electric's customer service (Lehigh Valley, PA: Bethlehem and Allentown offices).
Official ways to report a Service Electric outage
- Phone
- 610-865-9100 Customer service (Lehigh Valley, PA: Bethlehem and Allentown offices), Call center plus 24/7 after-hours support source
- 800-225-9102 Customer service (New Jersey: Phillipsburg / Hunterdon), Call center plus 24/7 after-hours support source
- 570-825-8508 Customer service (Wilkes-Barre, PA), Call center plus 24/7 after-hours support source
From Service Electric's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on sectv.com.
Step by step
- Check it is not just you. Our live Service Electric page shows reports from other Service Electric customers in the US in the last 24 hours, and the outage map shows where they are.
- Report it to Service Electric:
- Phone: 610-865-9100, customer service (Lehigh Valley, PA: Bethlehem and Allentown offices)
- Write down when the outage started and when service came back. You need the times if you ask Service Electric for a credit.
- Report it on our Service Electric page too, so people near you can see it is not just them.
Can I get a credit for a Service Electric outage?
For its Hunterdon, New Jersey area, Service Electric says it follows the New Jersey outage credit rules (N.J.A.C. 14:18): if a TV outage lasts six hours or more, it issues a bill credit in one-day units. You must notify Service Electric by phone or in writing within 30 days (or notify the NJ Office of Cable Television within 30 days). Service Electric does not publish an outage credit policy for internet service or for its Pennsylvania areas. Source
When will it be fixed?
Only Service Electric knows. If Service Electric lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Service Electric's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Service Electric, but it shows other Service Electric customers nearby what is happening. Reports are anonymous.
Reporting a Service Electric outage: questions
How do I report a Service Electric outage?
You can report it by phone on 610-865-9100. Reporting it to Service Electric is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Service Electric outage phone number?
We did not find a separate outage line on Service Electric's website, so call its main number. Customer service (Lehigh Valley, PA: Bethlehem and Allentown offices): 610-865-9100 (Call center plus 24/7 after-hours support). Customer service (New Jersey: Phillipsburg / Hunterdon): 800-225-9102 (Call center plus 24/7 after-hours support). Customer service (Wilkes-Barre, PA): 570-825-8508 (Call center plus 24/7 after-hours support). These numbers come from Service Electric's official website, checked on October 16, 2026.
Can I get a credit for a Service Electric outage?
For its Hunterdon, New Jersey area, Service Electric says it follows the New Jersey outage credit rules (N.J.A.C. 14:18): if a TV outage lasts six hours or more, it issues a bill credit in one-day units. You must notify Service Electric by phone or in writing within 30 days (or notify the NJ Office of Cable Television within 30 days). Service Electric does not publish an outage credit policy for internet service or for its Pennsylvania areas.
When will the Service Electric outage be fixed?
Only Service Electric knows. If Service Electric lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Service Electric's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I get online during a Service Electric outage?
Use your phone's mobile data, or turn on its hotspot to connect a laptop. If you have Wi-Fi calling on your phone, turn it off while your home internet is down so calls go over the mobile network.
Is isitupordown.com part of Service Electric?
No. isitupordown.com is an independent outage checker and is not affiliated with Service Electric. We cannot fix outages or see Service Electric's account systems. The contact details on this page come from Service Electric's official website, checked on October 16, 2026.
isitupordown.com is independent and is not Service Electric. We do not run its network or see your account. The contact details on this page come from Service Electric's official website, checked on October 16, 2026; follow the source links to confirm them.