Is Starlink down? › Report an outage
How to report a Starlink outage
The fastest way to report a Starlink outage is in the Starlink App, or call 1-866-606-5103 (24/7).
Official ways to report a Starlink outage
- Phone
- 1-866-606-5103 Call-back line (US residential customers who are offline), 24/7 source
- App
- Starlink App: Shows a Service Outage alert when your area has an outage; send support tickets from here source
From Starlink's official website, checked on October 16, 2026. Numbers and pages can change: if one does not work, use the contact page on starlink.com.
Step by step
- Check it is not just you. Our live Starlink page shows reports from other Starlink customers in the US in the last 24 hours, and the outage map shows where they are.
- Report it to Starlink:
- App: Starlink App
- Phone: 1-866-606-5103, Call-back line (US residential customers who are offline)
- Write down when the outage started and when service came back. You need the times if you ask Starlink for a credit.
- Report it on our Starlink page too, so people near you can see it is not just them.
Can I get a credit for a Starlink outage?
Starlink says it does not offer service credits or refunds for outage periods, except for Service Level Agreement violations on Local Priority and Global Priority plans. On those plans, Starlink commits to 99.9% uptime per billing period and credits 20% of the recurring line and data fees if a terminal misses that threshold, subject to exclusions. Source
When will it be fixed?
Only Starlink knows. If Starlink lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Starlink's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Starlink, but it shows other Starlink customers nearby what is happening. Reports are anonymous.
Reporting a Starlink outage: questions
How do I report a Starlink outage?
You can report it in the Starlink App or by phone on 1-866-606-5103. Reporting it to Starlink is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Starlink outage phone number?
We did not find a separate outage line on Starlink's website, so call its main number. Call-back line (US residential customers who are offline): 1-866-606-5103 (24/7). These numbers come from Starlink's official website, checked on October 16, 2026.
Can I get a credit for a Starlink outage?
Starlink says it does not offer service credits or refunds for outage periods, except for Service Level Agreement violations on Local Priority and Global Priority plans. On those plans, Starlink commits to 99.9% uptime per billing period and credits 20% of the recurring line and data fees if a terminal misses that threshold, subject to exclusions.
When will the Starlink outage be fixed?
Only Starlink knows. If Starlink lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Starlink's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I get online during a Starlink outage?
Use your phone's mobile data, or turn on its hotspot to connect a laptop. If you have Wi-Fi calling on your phone, turn it off while your home internet is down so calls go over the mobile network.
Is isitupordown.com part of Starlink?
No. isitupordown.com is an independent outage checker and is not affiliated with Starlink. We cannot fix outages or see Starlink's account systems. The contact details on this page come from Starlink's official website, checked on October 16, 2026.
isitupordown.com is independent and is not Starlink. We do not run its network or see your account. The contact details on this page come from Starlink's official website, checked on October 16, 2026; follow the source links to confirm them.