Is TPG down? › Report an outage
How to report a TPG outage
The fastest way to report a TPG outage is in the My TPG app, or call 13 14 23 (Tech support 24/7 (customer service 8am to 10pm AET)). Check TPG's official outage page at tpg.com.au first to see if TPG already knows about it.
Official ways to report a TPG outage
- Phone
- 13 14 23 TPG general enquiries and tech support, Tech support 24/7 (customer service 8am to 10pm AET) source
- 1300 997 271 NBN technical support, 24 hours a day, 7 days a week source
- 1300 997 273 Mobile technical support, 24 hours a day, 7 days a week source
- App
- My TPG app: Run a connection test, lodge a fault and track it source
- Online
- Service status tpg.com.au
From TPG's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on tpg.com.au.
Step by step
- Check it is not just you. Our live TPG page shows reports from other TPG customers in Australia in the last 24 hours, and the outage map shows where they are.
- Check TPG's official outage page and enter your address or sign in, to see if TPG already knows about a problem near you.
- Report it to TPG:
- App: My TPG app
- Phone: 13 14 23, TPG general enquiries and tech support
- Write down when the outage started and when service came back. You need the times if you ask TPG for a credit.
- Report it on our TPG page too, so people near you can see it is not just them.
TPG runs on NBN's network. If that network is down, TPG is usually affected too, but report the problem to TPG, which handles your account.
Can I get a credit for a TPG outage?
We did not find a published outage credit policy on TPG's website (checked 16 October 2026). You can still ask: write down when the outage started and ended, and contact TPG on 13 14 23 once service is back.
After Ex-Tropical Cyclone Alfred (March 2025), TPG said customers in listed QLD and NSW postcodes who had an nbn outage of at least 24 hours due to the cyclone would automatically receive a credit, appearing by their April bill. Source
When will it be fixed?
Only TPG knows. If TPG lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see TPG's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach TPG, but it shows other TPG customers nearby what is happening. Reports are anonymous.
Reporting a TPG outage: questions
How do I report a TPG outage?
You can report it in the My TPG app or by phone on 13 14 23. TPG's official outage page is https://www.tpg.com.au/network-status. Reporting it to TPG is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the TPG outage phone number?
We did not find a separate outage line on TPG's website, so call its main number. TPG general enquiries and tech support: 13 14 23 (Tech support 24/7 (customer service 8am to 10pm AET)). NBN technical support: 1300 997 271 (24 hours a day, 7 days a week). Mobile technical support: 1300 997 273 (24 hours a day, 7 days a week). These numbers come from TPG's official website, checked on 16 October 2026.
Can I get a credit for a TPG outage?
We did not find a published outage credit policy on TPG's website (checked 16 October 2026). You can still ask: write down when the outage started and ended, and contact TPG on 13 14 23 once service is back. After Ex-Tropical Cyclone Alfred (March 2025), TPG said customers in listed QLD and NSW postcodes who had an nbn outage of at least 24 hours due to the cyclone would automatically receive a credit, appearing by their April bill.
How do I check if there is a TPG outage in my area?
Use TPG's official outage page at https://www.tpg.com.au/network-status and enter your address or sign in. Our live TPG page at https://isitupordown.com/is-tpg-down/ shows reports from other customers in the last 24 hours and where they are.
When will the TPG outage be fixed?
Only TPG knows. If TPG lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see TPG's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I get online during a TPG outage?
Use your phone's mobile data, or turn on its hotspot to connect a laptop. If you have Wi-Fi calling on your phone, turn it off while your home internet is down so calls go over the mobile network.
Is isitupordown.com part of TPG?
No. isitupordown.com is an independent outage checker and is not affiliated with TPG. We cannot fix outages or see TPG's account systems. The contact details on this page come from TPG's official website, checked on 16 October 2026.
What network does TPG use?
TPG uses NBN's network, for nbn home internet. If that network has an outage, TPG customers are usually affected too, but report it to TPG: it handles your account.
isitupordown.com is independent and is not TPG. We do not run its network or see your account. The contact details on this page come from TPG's official website, checked on 16 October 2026; follow the source links to confirm them.