Is iiNet down? › Report an outage
How to report an iiNet outage
To report an iiNet outage, call 13 22 58 (Technical support (broadband and mobile) 24/7; billing daily 8am to 10pm AEST), iiNet's technical support and billing. Check iiNet's official outage page at iinet.net.au first to see if iiNet already knows about it.
Official ways to report an iiNet outage
- Phone
- Online
- Service status iinet.net.au
- Outage map iinet.net.au
From iiNet's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on iinet.net.au.
Step by step
- Check it is not just you. Our live iiNet page shows reports from other iiNet customers in Australia in the last 24 hours, and the outage map shows where they are.
- Check iiNet's official outage page and enter your address or sign in, to see if iiNet already knows about a problem near you.
- Report it to iiNet:
- Phone: 13 22 58, technical support and billing
- Write down when the outage started and when service came back. You need the times if you ask iiNet for a credit.
- Report it on our iiNet page too, so people near you can see it is not just them.
iiNet runs on NBN's network. If that network is down, iiNet is usually affected too, but report the problem to iiNet, which handles your account.
Can I get a credit for an iiNet outage?
iiNet says it complies with the Customer Service Guarantee for standard fixed-line telephone services and pays financial compensation when its performance standards are not met. Only voice telephony faults are covered, not internet faults, and exemptions include mass disruptions and services where you agreed to waive the CSG. Source
After Ex-Tropical Cyclone Alfred (March 2025), iiNet said customers in listed QLD and NSW postcodes who had an nbn outage of at least 24 hours due to the cyclone would automatically receive a credit, appearing by their April bill. Source
When will it be fixed?
Only iiNet knows. If iiNet lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see iiNet's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach iiNet, but it shows other iiNet customers nearby what is happening. Reports are anonymous.
Reporting an iiNet outage: questions
How do I report an iiNet outage?
You can report it by phone on 13 22 58. iiNet's official outage page is https://www.iinet.net.au/status/. Reporting it to iiNet is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the iiNet outage phone number?
We did not find a separate outage line on iiNet's website, so call its main number. Technical support and billing: 13 22 58 (Technical support (broadband and mobile) 24/7; billing daily 8am to 10pm AEST). These numbers come from iiNet's official website, checked on 16 October 2026.
Can I get a credit for an iiNet outage?
iiNet says it complies with the Customer Service Guarantee for standard fixed-line telephone services and pays financial compensation when its performance standards are not met. Only voice telephony faults are covered, not internet faults, and exemptions include mass disruptions and services where you agreed to waive the CSG. After Ex-Tropical Cyclone Alfred (March 2025), iiNet said customers in listed QLD and NSW postcodes who had an nbn outage of at least 24 hours due to the cyclone would automatically receive a credit, appearing by their April bill.
How do I check if there is an iiNet outage in my area?
Use iiNet's official outage page at https://www.iinet.net.au/status/ and enter your address or sign in. Our live iiNet page at https://isitupordown.com/is-iinet-down/ shows reports from other customers in the last 24 hours and where they are.
When will the iiNet outage be fixed?
Only iiNet knows. If iiNet lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see iiNet's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I get online during an iiNet outage?
Use your phone's mobile data, or turn on its hotspot to connect a laptop. If you have Wi-Fi calling on your phone, turn it off while your home internet is down so calls go over the mobile network.
Is isitupordown.com part of iiNet?
No. isitupordown.com is an independent outage checker and is not affiliated with iiNet. We cannot fix outages or see iiNet's account systems. The contact details on this page come from iiNet's official website, checked on 16 October 2026.
What network does iiNet use?
iiNet uses NBN's network, for nbn home internet. If that network has an outage, iiNet customers are usually affected too, but report it to iiNet: it handles your account.
isitupordown.com is independent and is not iiNet. We do not run its network or see your account. The contact details on this page come from iiNet's official website, checked on 16 October 2026; follow the source links to confirm them.