Is Aussie Broadband down? › Report an outage
How to report an Aussie Broadband outage
The fastest way to report an Aussie Broadband outage is in the MyAussie app, or call 1300 880 905 (8am to midnight, Monday to Sunday (closed Christmas Day and Good Friday)). Check Aussie Broadband's official outage page at aussiebroadband.com.au first to see if Aussie Broadband already knows about it.
Official ways to report an Aussie Broadband outage
- Phone
- 1300 880 905 Customer service (technical support and accounts), 8am to midnight, Monday to Sunday (closed Christmas Day and Good Friday) source
- 1300 480 905 Business customer service (business technical support), Mon to Fri 8am to midnight, Sat and Sun 8am to 8pm source
- App
- MyAussie app: Outage alerts, connection tests and fault lodging source
- Online
- Outage map aussiebroadband.com.au
From Aussie Broadband's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on aussiebroadband.com.au.
Step by step
- Check it is not just you. Our live Aussie Broadband page shows reports from other Aussie Broadband customers in Australia in the last 24 hours, and the outage map shows where they are.
- Check Aussie Broadband's official outage page and enter your address or sign in, to see if Aussie Broadband already knows about a problem near you.
- Report it to Aussie Broadband:
- App: MyAussie app
- Phone: 1300 880 905, customer service (technical support and accounts)
- Write down when the outage started and when service came back. You need the times if you ask Aussie Broadband for a credit.
- Report it on our Aussie Broadband page too, so people near you can see it is not just them.
Aussie Broadband runs on NBN's network. If that network is down, Aussie Broadband is usually affected too, but report the problem to Aussie Broadband, which handles your account.
Can I get a credit for an Aussie Broadband outage?
Aussie Broadband says its compensation policy applies to unplanned outages and faults where service has been disrupted for at least two days from when you first contacted it about the fault, with area-wide outages assessed case by case. Compensation is relative to the cost of your Aussie Broadband service, is usually added once the service is restored, and is not offered for nbn or Opticomm scheduled maintenance or faults inside your premises. Source
When will it be fixed?
Only Aussie Broadband knows. If Aussie Broadband lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Aussie Broadband's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Aussie Broadband, but it shows other Aussie Broadband customers nearby what is happening. Reports are anonymous.
Reporting an Aussie Broadband outage: questions
How do I report an Aussie Broadband outage?
You can report it in the MyAussie app or by phone on 1300 880 905. Aussie Broadband's official outage page is https://www.aussiebroadband.com.au/network/outages/. Reporting it to Aussie Broadband is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Aussie Broadband outage phone number?
We did not find a separate outage line on Aussie Broadband's website, so call its main number. Customer service (technical support and accounts): 1300 880 905 (8am to midnight, Monday to Sunday (closed Christmas Day and Good Friday)). Business customer service (business technical support): 1300 480 905 (Mon to Fri 8am to midnight, Sat and Sun 8am to 8pm). These numbers come from Aussie Broadband's official website, checked on 16 October 2026.
Can I get a credit for an Aussie Broadband outage?
Aussie Broadband says its compensation policy applies to unplanned outages and faults where service has been disrupted for at least two days from when you first contacted it about the fault, with area-wide outages assessed case by case. Compensation is relative to the cost of your Aussie Broadband service, is usually added once the service is restored, and is not offered for nbn or Opticomm scheduled maintenance or faults inside your premises.
How do I check if there is an Aussie Broadband outage in my area?
Use Aussie Broadband's official outage page at https://www.aussiebroadband.com.au/network/outages/ and enter your address or sign in. Our live Aussie Broadband page at https://isitupordown.com/is-aussie-broadband-down/ shows reports from other customers in the last 24 hours and where they are.
When will the Aussie Broadband outage be fixed?
Only Aussie Broadband knows. If Aussie Broadband lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Aussie Broadband's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I get online during an Aussie Broadband outage?
Use your phone's mobile data, or turn on its hotspot to connect a laptop. If you have Wi-Fi calling on your phone, turn it off while your home internet is down so calls go over the mobile network.
Is isitupordown.com part of Aussie Broadband?
No. isitupordown.com is an independent outage checker and is not affiliated with Aussie Broadband. We cannot fix outages or see Aussie Broadband's account systems. The contact details on this page come from Aussie Broadband's official website, checked on 16 October 2026.
What network does Aussie Broadband use?
Aussie Broadband uses NBN's network, for nbn home internet. If that network has an outage, Aussie Broadband customers are usually affected too, but report it to Aussie Broadband: it handles your account.
isitupordown.com is independent and is not Aussie Broadband. We do not run its network or see your account. The contact details on this page come from Aussie Broadband's official website, checked on 16 October 2026; follow the source links to confirm them.