Is Vodafone UK down? › Report an outage
How to report a Vodafone UK outage
The fastest way to report a Vodafone UK outage is in the My Vodafone app, or call 191. Check Vodafone UK's official outage page at vodafone.co.uk first to see if Vodafone UK already knows about it.
Official ways to report a Vodafone UK outage
- Phone
- 191 From a Vodafone mobile (free) source
- 0333 304 0191 From a landline source
- App
- My Vodafone app: Message customer service any time in the app source
- Online
- Network status checker vodafone.co.uk
From Vodafone UK's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on vodafone.co.uk.
Step by step
- Check it is not just you. Our live Vodafone UK page shows reports from other Vodafone UK customers in the UK in the last 24 hours, and the outage map shows where they are.
- Check Vodafone UK's official outage page and enter your postcode or sign in, to see if Vodafone UK already knows about a problem near you.
- Report it to Vodafone UK:
- App: My Vodafone app
- Phone: 191, from a Vodafone mobile (free)
- Write down when the outage started and when service came back. You need the times if you ask Vodafone UK for compensation.
- Report it on our Vodafone UK page too, so people near you can see it is not just them.
Can I get compensation for a Vodafone UK outage?
Vodafone's pay monthly mobile airtime agreement (from 12 November 2025) says that if it interrupts service for maintenance or causes a technical fault, you may be entitled to a partial credit of your Airtime Plan charge based on the days you are without service; you must report a severe disruption, which is assessed against your usage history. Vodafone broadband is in Ofcom's automatic compensation scheme: £10.34 per day if not restored after two working days (for up to 60 days), £32.31 per missed engineer appointment and £6.46 per day for late activation. Source
When will it be fixed?
Only Vodafone UK knows. If Vodafone UK lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Vodafone UK's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Vodafone UK, but it shows other Vodafone UK customers nearby what is happening. Reports are anonymous.
Reporting a Vodafone UK outage: questions
How do I report a Vodafone UK outage?
You can report it in the My Vodafone app or by phone on 191. Vodafone UK's official outage page is https://www.vodafone.co.uk/network/status-checker. Reporting it to Vodafone UK is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Vodafone UK outage phone number?
We did not find a separate outage line on Vodafone UK's website, so call its main number. From a Vodafone mobile (free): 191. From a landline: 0333 304 0191. These numbers come from Vodafone UK's official website, checked on 16 October 2026.
Can I get compensation for a Vodafone UK outage?
Vodafone's pay monthly mobile airtime agreement (from 12 November 2025) says that if it interrupts service for maintenance or causes a technical fault, you may be entitled to a partial credit of your Airtime Plan charge based on the days you are without service; you must report a severe disruption, which is assessed against your usage history. Vodafone broadband is in Ofcom's automatic compensation scheme: £10.34 per day if not restored after two working days (for up to 60 days), £32.31 per missed engineer appointment and £6.46 per day for late activation.
How do I check if there is a Vodafone UK outage in my area?
Use Vodafone UK's official outage page at https://www.vodafone.co.uk/network/status-checker and enter your postcode or sign in. Our live Vodafone UK page at https://isitupordown.com/is-vodafone-uk-down/ shows reports from other customers in the last 24 hours and where they are.
When will the Vodafone UK outage be fixed?
Only Vodafone UK knows. If Vodafone UK lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Vodafone UK's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I call or text during a Vodafone UK outage?
Turn on Wi-Fi calling if you have Wi-Fi: calls and texts then go over the internet instead of the mobile network. Emergency calls can often still connect through another network even when your phone shows SOS only.
Is isitupordown.com part of Vodafone UK?
No. isitupordown.com is an independent outage checker and is not affiliated with Vodafone UK. We cannot fix outages or see Vodafone UK's account systems. The contact details on this page come from Vodafone UK's official website, checked on 16 October 2026.
isitupordown.com is independent and is not Vodafone UK. We do not run its network or see your account. The contact details on this page come from Vodafone UK's official website, checked on 16 October 2026; follow the source links to confirm them.