Is giffgaff down? › Report an outage
How to report a giffgaff outage
The fastest way to report a giffgaff outage is in the giffgaff app. Check giffgaff's official outage page at giffgaff.com first to see if giffgaff already knows about it.
Official ways to report a giffgaff outage
- App
- giffgaff app: Chat with giffgaff help in the app (Help, then Chat with us) source
- Online
- Network status checker giffgaff.com
From giffgaff's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on giffgaff.com.
Step by step
- Check it is not just you. Our live giffgaff page shows reports from other giffgaff customers in the UK in the last 24 hours, and the outage map shows where they are.
- Check giffgaff's official outage page and enter your postcode or sign in, to see if giffgaff already knows about a problem near you.
- Report it to giffgaff:
- App: giffgaff app
- Write down when the outage started and when service came back. You need the times if you ask giffgaff for compensation.
- Report it on our giffgaff page too, so people near you can see it is not just them.
giffgaff runs on O2's network. If that network is down, giffgaff is usually affected too, but report the problem to giffgaff, which handles your account.
Can I get compensation for a giffgaff outage?
We did not find a published outage credit policy on giffgaff's website (checked 16 October 2026). You can still ask: write down when the outage started and ended, and contact giffgaff once service is back.
When will it be fixed?
Only giffgaff knows. If giffgaff lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see giffgaff's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach giffgaff, but it shows other giffgaff customers nearby what is happening. Reports are anonymous.
Reporting a giffgaff outage: questions
How do I report a giffgaff outage?
You can report it in the giffgaff app. giffgaff's official outage page is https://www.giffgaff.com/network-status. Reporting it to giffgaff is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the giffgaff outage phone number?
We did not find a phone number for outages on giffgaff's public web pages (checked 16 October 2026). giffgaff points customers to the giffgaff app, and its outage page is https://www.giffgaff.com/network-status. giffgaff help is by chat in the app and on its website, and through its community.
Can I get compensation for a giffgaff outage?
We did not find a published outage credit policy on giffgaff's website (checked 16 October 2026). You can still ask: write down when the outage started and ended, and contact giffgaff once service is back.
How do I check if there is a giffgaff outage in my area?
Use giffgaff's official outage page at https://www.giffgaff.com/network-status and enter your postcode or sign in. Our live giffgaff page at https://isitupordown.com/is-giffgaff-down/ shows reports from other customers in the last 24 hours and where they are.
When will the giffgaff outage be fixed?
Only giffgaff knows. If giffgaff lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see giffgaff's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I call or text during a giffgaff outage?
Turn on Wi-Fi calling if you have Wi-Fi: calls and texts then go over the internet instead of the mobile network. Emergency calls can often still connect through another network even when your phone shows SOS only.
Is isitupordown.com part of giffgaff?
No. isitupordown.com is an independent outage checker and is not affiliated with giffgaff. We cannot fix outages or see giffgaff's account systems. The contact details on this page come from giffgaff's official website, checked on 16 October 2026.
What network does giffgaff use?
giffgaff uses O2's network. If that network has an outage, giffgaff customers are usually affected too, but report it to giffgaff: it handles your account.
isitupordown.com is independent and is not giffgaff. We do not run its network or see your account. The contact details on this page come from giffgaff's official website, checked on 16 October 2026; follow the source links to confirm them.