Is EE down? › Report an outage
How to report an EE outage
To report an EE outage, call 150 (Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 8pm), EE's mobile support, from your EE mobile. Check EE's official outage page at ee.co.uk first to see if EE already knows about it.
Official ways to report an EE outage
- Phone
- 150 Mobile support, from your EE mobile, Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 8pm source
- 07953 966 150 Mobile support, from any other phone, Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 8pm source
- 0330 123 1105 Broadband and landline support, from any phone, Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 8pm source
- Text
- Mobile: text NETWORK STATUS to 150 to see if there is a problem with your mobile service. Broadband: text HELP to 66033 (landline: text PHONE to 66033) for tests and a call back; charges may apply. source
- App
- EE app: EE account and help app source
- Online
- Service status ee.co.uk
From EE's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on ee.co.uk.
Step by step
- Check it is not just you. Our live EE page shows reports from other EE customers in the UK in the last 24 hours, and the outage map shows where they are.
- Check EE's official outage page and enter your postcode or sign in, to see if EE already knows about a problem near you.
- Report it to EE:
- Phone: 150, mobile support, from your EE mobile
- Write down when the outage started and when service came back. You need the times if you ask EE for compensation.
- Report it on our EE page too, so people near you can see it is not just them.
Can I get compensation for an EE outage?
EE's pay monthly mobile terms (from 16 January 2026) say it may pro-rate monthly charges by up to 100% during a reported period of severe network disruption, judged against your usage history, when no alternative way to use the service is available. EE broadband and landline are in Ofcom's automatic compensation scheme: £10.34 per day after two working days unfixed, £32.31 per missed engineer appointment and £6.46 per day for late activation, credited automatically. Source
When will it be fixed?
Only EE knows. If EE lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see EE's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach EE, but it shows other EE customers nearby what is happening. Reports are anonymous.
Reporting an EE outage: questions
How do I report an EE outage?
You can report it by phone on 150. EE's official outage page is https://ee.co.uk/help/service-status. Reporting it to EE is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the EE outage phone number?
We did not find a separate outage line on EE's website, so call its main number. Mobile support, from your EE mobile: 150 (Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 8pm). Mobile support, from any other phone: 07953 966 150 (Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 8pm). Broadband and landline support, from any phone: 0330 123 1105 (Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 8pm). These numbers come from EE's official website, checked on 16 October 2026.
Can I check for an EE outage by text?
Yes. Mobile: text NETWORK STATUS to 150 to see if there is a problem with your mobile service. Broadband: text HELP to 66033 (landline: text PHONE to 66033) for tests and a call back; charges may apply.
Can I get compensation for an EE outage?
EE's pay monthly mobile terms (from 16 January 2026) say it may pro-rate monthly charges by up to 100% during a reported period of severe network disruption, judged against your usage history, when no alternative way to use the service is available. EE broadband and landline are in Ofcom's automatic compensation scheme: £10.34 per day after two working days unfixed, £32.31 per missed engineer appointment and £6.46 per day for late activation, credited automatically.
How do I check if there is an EE outage in my area?
Use EE's official outage page at https://ee.co.uk/help/service-status and enter your postcode or sign in. Our live EE page at https://isitupordown.com/is-ee-down/ shows reports from other customers in the last 24 hours and where they are.
When will the EE outage be fixed?
Only EE knows. If EE lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see EE's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I call or text during an EE outage?
Turn on Wi-Fi calling if you have Wi-Fi: calls and texts then go over the internet instead of the mobile network. Emergency calls can often still connect through another network even when your phone shows SOS only.
Is isitupordown.com part of EE?
No. isitupordown.com is an independent outage checker and is not affiliated with EE. We cannot fix outages or see EE's account systems. The contact details on this page come from EE's official website, checked on 16 October 2026.
isitupordown.com is independent and is not EE. We do not run its network or see your account. The contact details on this page come from EE's official website, checked on 16 October 2026; follow the source links to confirm them.