Is HeyGen API down? › Outage history
HeyGen API outage history
HeyGen API published 25 incidents on its official status page since Feb 2, 2026, 2 of them rated at the highest impact level. 3 were major or long incidents with their own pages; the biggest are listed first. Below them is every smaller incident, then our own 90 day check history.
Biggest HeyGen API outages
Ranked by the official impact level, then by how long they lasted. Each has its own page with the cause, the fix time and every official update.
- Jul 1, 2026: Service Outage 3 hours 39 min · rated "Critical"
- Apr 13, 2026: Slow video creation 5 hours 57 min · rated "Major"
- Sep 9, 2026: Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions 3 hours 39 min · rated "Major"
Every smaller HeyGen API incident
Minor and short incidents from the HeyGen status page, newest first, each with a line from the official updates. Times are UTC.
October 2026
Oct 10, 2026, 00:37 UTC · incident fixed and monitoring
28 hours 19 min · marked as no impact
"incident resolved"
Oct 4, 2026, 22:13 UTC · Video Agent Outage
42 minutes · marked as no impact
"Identified the rootcause and resolved. Video Agent is back."
September 2026
Sep 18, 2026, 23:03 UTC · HeyGen Video Workflow Failures
6 hours 17 min · rated "Minor"
"The incident has been resolved, and the service is now operating normally. Thank you for your patience."
Sep 16, 2026, 18:55 UTC · Seedance Outage
2 minutes · rated "Major"
"Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes."
August 2026
Aug 20, 2026, 04:14 UTC · Increase load on our DB causing service degradation
1 hour 6 min · marked as no impact
"Team is investigating the cause expect slow downs on services."
Aug 17, 2026, 15:26 UTC · Degraded Service
29 minutes · rated "Minor"
"We have resolved the issue. Services are back to normal"
Aug 13, 2026, 05:36 UTC · Elevated video translate latency and failure
9 hours 37 min · marked as no impact
"This issue is resolved"
July 2026
Jul 30, 2026, 17:35 UTC · Slow down/Limited Capabilities
43 minutes · marked as no impact
"The problem has been identified and mitigated."
Jul 24, 2026, 01:31 UTC · Temporary Outages
1 hour 42 min · rated "Minor"
"Mitigated issue"
June 2026
Jun 30, 2026, 19:28 UTC · GPU Vendor Issue
1 hour 19 min · rated "Major"
"We've scaled up number of instances and we're no longer seeing an increase in errors."
Jun 22, 2026, 20:01 UTC · Degraded Performance
1 hour 9 min · rated "Minor"
"Issue has been resolved."
Jun 18, 2026, 07:37 UTC · Temporary Outage
2 minutes · rated "Minor"
"This issue has been resolved. We saw elevated errors on the web app and api service between 11:45pm PT / 60:45 UTC and 12:10am PT / 07:10 UTC."
May 2026
May 19, 2026, 22:59 UTC · Elevated Error Rates across APP and API
12 minutes · rated "Minor"
"A hotfix was deployed, error rates are normalized. We're now monitoring."
April 2026
Apr 25, 2026, 20:05 UTC · Elevated Errors for APIs
5 hours 1 min · rated "Minor"
"We identified an issue with our apis and deployed a fix. We are continuing to monitor."
Apr 14, 2026, 18:13 UTC · App not operational
59 minutes · rated "Critical"
"The platform is fully operational now."
Apr 1, 2026, 18:24 UTC · Database issues
25 minutes · rated "Minor"
"Incident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete."
March 2026
Mar 26, 2026, 07:08 UTC · Site is slow
14 minutes · rated "Minor"
"incident is resolved"
February 2026
Feb 20, 2026, 22:50 UTC · API Product service hinderince
24 minutes · rated "Minor"
"We are investigating an issue with our API service. Expect lower availability during this time."
Feb 6, 2026, 19:25 UTC · Voice cache degradation
19 minutes · rated "Major"
"We have identified the problem and put in a correction. Service should be behaving as usual. The cache was in a bad state and some speech audio generations would have been corrupted."
Feb 4, 2026, 00:34 UTC · Video Agent Service Degraded
36 minutes · marked as no impact
"The issue has been resolved. All services are operating normally."
Feb 2, 2026, 17:48 UTC · Avatar iv backlog is high
2 hours 3 min · rated "Minor"
"This issue has been resolved. Avatar IV jobs will be resume normal processing."
HeyGen API uptime, last 90 days
Tracked since Oct 7, 2026. Updated Oct 22, 2026, 12:35 UTC.
Every HeyGen API problem in the last 90 days
No outages, degraded periods or maintenance recorded since Oct 7, 2026.
Day by day
| Day (UTC) | Uptime | Avg response | Worst |
|---|---|---|---|
| Oct 22, 2026 | 100% | 218 ms | Up |
| Oct 21, 2026 | 100% | 393 ms | Up |
| Oct 20, 2026 | 100% | 394 ms | Up |
| Oct 19, 2026 | 100% | 474 ms | Up |
| Oct 18, 2026 | 100% | 404 ms | Up |
| Oct 17, 2026 | 100% | 380 ms | Up |
| Oct 16, 2026 | 100% | 1368 ms | Up |
| Oct 15, 2026 | 100% | 1013 ms | Up |
| Oct 14, 2026 | 100% | 710 ms | Up |
| Oct 13, 2026 | 100% | 785 ms | Up |
| Oct 12, 2026 | 100% | 694 ms | Up |
| Oct 11, 2026 | 100% | 535 ms | Up |
| Oct 10, 2026 | 100% | 323 ms | Up |
| Oct 9, 2026 | 100% | 316 ms | Up |
| Oct 8, 2026 | 100% | 389 ms | Up |
| Oct 7, 2026 | 100% | 335 ms | Up |
HeyGen API outage questions
Was HeyGen API down today?
No. We recorded no HeyGen API outage, degraded period or maintenance today (Oct 22, 2026, UTC).
Was HeyGen API down yesterday?
No. We recorded no HeyGen API outage, degraded period or maintenance yesterday (Oct 21, 2026, UTC).
When was HeyGen API last down?
The latest incident on the HeyGen status page started Oct 10, 2026, 00:37 UTC: incident fixed and monitoring (28 hours 19 min).
What was the biggest HeyGen API outage?
Of the incidents on record since Feb 2, 2026, the biggest was on Jul 1, 2026: Service Outage. The HeyGen status page rated it "Critical" and it lasted 3 hours 39 min.
How often does HeyGen API go down?
HeyGen API's status page posted 25 incidents since Feb 2, 2026, 2 of them in the last 30 days. Most incidents affect part of the service, not all of it. Uptime from our own checks over the last 90 days: 100%.
Times are UTC. Official incidents are the company's own posts, quoted from the HeyGen status page. Problem periods start when the official status page or our checks first show a problem and end when the service is next found working, so durations are accurate to within a few minutes. Recent outages across all services.