Is HeyGen API down? › Outage history › Jul 1, 2026
HeyGen API outage on Jul 1, 2026: what happened
On Jul 1, 2026, the HeyGen status page reported "Service Outage". About 3 hours 39 min: from Jul 1, 2026, 19:54 UTC to Jul 1, 2026, 23:33 UTC, by the official start and resolution times.
HeyGen API right now
At our last refresh (Oct 22, 2026, 12:35 UTC) HeyGen API was up: All Systems Operational.
- Started
- Jul 1, 2026, 19:54 UTC
- Resolved
- Jul 1, 2026, 23:33 UTC
- Duration
- 3 hours 39 min
- Official impact
- Critical
- Source
- Service Outage on the HeyGen status page
The HeyGen status page rated it "Critical", its highest impact level: an outage of the affected parts, not only slowness.
What caused the HeyGen API outage?
The HeyGen status page has not published a cause. Its updates describe the symptoms only.
When was it fixed?
The HeyGen status page marked it resolved at Jul 1, 2026, 23:33 UTC, 3 hours 39 min after it started. A fix was in place and being monitored from Jul 1, 2026, 20:02 UTC. Its resolution note: "We have resolved the issue. Services are back to normal."
Timeline of official updates
Every update the HeyGen status page posted, oldest first. Times are UTC.
Jul 1, 2026, 19:54 UTC investigating
Services are experiencing outages. Investigating the root cause.
Jul 1, 2026, 20:02 UTC monitoring
We have identified the issue and reverted the changes. Site is operational now; monitoring for further issues.
Jul 1, 2026, 21:01 UTC investigating
Services are experiencing outages. Triaging in process.
Jul 1, 2026, 21:12 UTC investigating
We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause.
Jul 1, 2026, 23:33 UTC resolved
We have resolved the issue. Services are back to normal.
HeyGen API outage questions
What caused the HeyGen API outage on Jul 1, 2026?
The HeyGen status page has not published a cause.
When was the HeyGen API outage on Jul 1, 2026 fixed?
The HeyGen status page marked it resolved at Jul 1, 2026, 23:33 UTC, 3 hours 39 min after it started. A fix was in place and being monitored from Jul 1, 2026, 20:02 UTC. Its resolution note: "We have resolved the issue. Services are back to normal."
How long did the HeyGen API outage last?
About 3 hours 39 min: from Jul 1, 2026, 19:54 UTC to Jul 1, 2026, 23:33 UTC, by the official start and resolution times.
Was HeyGen API completely down?
The HeyGen status page rated it "Critical", its highest impact level: an outage of the affected parts, not only slowness.
Other recent HeyGen API incidents
- incident fixed and monitoring Oct 10, 2026, 00:37 UTC, 28 hours 19 min
- Video Agent Outage Oct 4, 2026, 22:13 UTC, 42 minutes
- HeyGen Video Workflow Failures Sep 18, 2026, 23:03 UTC, 6 hours 17 min
- Seedance Outage Sep 16, 2026, 18:55 UTC, 2 minutes
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions Sep 9, 2026, 19:25 UTC, 3 hours 39 min
- Increase load on our DB causing service degradation Aug 20, 2026, 04:14 UTC, 1 hour 6 min
Full HeyGen API outage history and biggest outages → · Recent outages across all services →
Quotes are the HeyGen status page's own words, from the official incident. Is It Up or Down is independent and not affiliated with HeyGen API. Times are UTC.