Is HeyGen API down? › Outage history › Sep 9, 2026
HeyGen API partial outage on Sep 9, 2026: what happened
On Sep 9, 2026, the HeyGen status page reported "Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions". About 3 hours 39 min: from Sep 9, 2026, 19:25 UTC to Sep 9, 2026, 23:03 UTC, by the official start and resolution times.
HeyGen API right now
At our last refresh (Oct 22, 2026, 12:35 UTC) HeyGen API was up: All Systems Operational.
- Started
- Sep 9, 2026, 19:25 UTC
- Resolved
- Sep 9, 2026, 23:03 UTC
- Duration
- 3 hours 39 min
- Official impact
- Major
- Source
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions on the HeyGen status page
The HeyGen status page rated the impact "Major": a partial outage. Some parts or some users were affected; it was not a complete outage.
What caused the HeyGen API partial outage?
The HeyGen status page has not published a cause. When it identified the problem at 19:25 UTC on Sep 9, 2026, it said: "Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard - we're confirming whether that's related."
When was it fixed?
The HeyGen status page marked it resolved at Sep 9, 2026, 23:03 UTC, 3 hours 39 min after it started. Its resolution note: "The incident has been resolved."
Timeline of official updates
Every update the HeyGen status page posted, oldest first. Times are UTC.
Sep 9, 2026, 19:25 UTC identified
Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard - we're confirming whether that's related.
Sep 9, 2026, 23:03 UTC resolved
The incident has been resolved.
HeyGen API partial outage questions
What caused the HeyGen API partial outage on Sep 9, 2026?
The HeyGen status page has not published a cause. When it identified the problem (Sep 9, 2026, 19:25 UTC) it said: "Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard - we're confirming whether that's related."
When was the HeyGen API partial outage on Sep 9, 2026 fixed?
The HeyGen status page marked it resolved at Sep 9, 2026, 23:03 UTC, 3 hours 39 min after it started. Its resolution note: "The incident has been resolved."
How long did the HeyGen API partial outage last?
About 3 hours 39 min: from Sep 9, 2026, 19:25 UTC to Sep 9, 2026, 23:03 UTC, by the official start and resolution times.
Was HeyGen API completely down?
No. The HeyGen status page rated the impact "Major": a partial outage. Some parts or some users were affected; it was not a complete outage.
Other recent HeyGen API incidents
- incident fixed and monitoring Oct 10, 2026, 00:37 UTC, 28 hours 19 min
- Video Agent Outage Oct 4, 2026, 22:13 UTC, 42 minutes
- HeyGen Video Workflow Failures Sep 18, 2026, 23:03 UTC, 6 hours 17 min
- Seedance Outage Sep 16, 2026, 18:55 UTC, 2 minutes
- Increase load on our DB causing service degradation Aug 20, 2026, 04:14 UTC, 1 hour 6 min
- Degraded Service Aug 17, 2026, 15:26 UTC, 29 minutes
Full HeyGen API outage history and biggest outages → · Recent outages across all services →
Quotes are the HeyGen status page's own words, from the official incident. Is It Up or Down is independent and not affiliated with HeyGen API. Times are UTC.