Is HeyGen API down? › Outage history › Apr 13, 2026
HeyGen API partial outage on Apr 13, 2026: what happened
On Apr 13, 2026, the HeyGen status page reported "Slow video creation". About 5 hours 57 min: from Apr 13, 2026, 15:48 UTC to Apr 13, 2026, 21:45 UTC, by the official start and resolution times.
HeyGen API right now
At our last refresh (Oct 22, 2026, 12:35 UTC) HeyGen API was up: All Systems Operational.
- Started
- Apr 13, 2026, 15:48 UTC
- Resolved
- Apr 13, 2026, 21:45 UTC
- Duration
- 5 hours 57 min
- Official impact
- Major
- Source
- Slow video creation on the HeyGen status page
The HeyGen status page rated the impact "Major": a partial outage. Some parts or some users were affected; it was not a complete outage.
What caused the HeyGen API partial outage?
The HeyGen status page has not published a cause. Its updates describe the symptoms only.
When was it fixed?
The HeyGen status page marked it resolved at Apr 13, 2026, 21:45 UTC, 5 hours 57 min after it started. A fix was in place and being monitored from Apr 13, 2026, 19:34 UTC.
Timeline of official updates
Every update the HeyGen status page posted, oldest first. Times are UTC.
Apr 13, 2026, 15:48 UTC investigating
We have identified an issue where the creation of videos aren't getting processed.
Apr 13, 2026, 17:03 UTC investigating
We have identified an issue where the creation of videos aren't getting processed.
Apr 13, 2026, 19:34 UTC monitoring
The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors.
Apr 13, 2026, 21:45 UTC resolved
The issue has been resolved.
HeyGen API partial outage questions
What caused the HeyGen API partial outage on Apr 13, 2026?
The HeyGen status page has not published a cause.
When was the HeyGen API partial outage on Apr 13, 2026 fixed?
The HeyGen status page marked it resolved at Apr 13, 2026, 21:45 UTC, 5 hours 57 min after it started. A fix was in place and being monitored from Apr 13, 2026, 19:34 UTC.
How long did the HeyGen API partial outage last?
About 5 hours 57 min: from Apr 13, 2026, 15:48 UTC to Apr 13, 2026, 21:45 UTC, by the official start and resolution times.
Was HeyGen API completely down?
No. The HeyGen status page rated the impact "Major": a partial outage. Some parts or some users were affected; it was not a complete outage.
Other recent HeyGen API incidents
- incident fixed and monitoring Oct 10, 2026, 00:37 UTC, 28 hours 19 min
- Video Agent Outage Oct 4, 2026, 22:13 UTC, 42 minutes
- HeyGen Video Workflow Failures Sep 18, 2026, 23:03 UTC, 6 hours 17 min
- Seedance Outage Sep 16, 2026, 18:55 UTC, 2 minutes
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions Sep 9, 2026, 19:25 UTC, 3 hours 39 min
- Increase load on our DB causing service degradation Aug 20, 2026, 04:14 UTC, 1 hour 6 min
Full HeyGen API outage history and biggest outages → · Recent outages across all services →
Quotes are the HeyGen status page's own words, from the official incident. Is It Up or Down is independent and not affiliated with HeyGen API. Times are UTC.