Is Freedom Mobile down? › Report an outage
How to report a Freedom Mobile outage
To report a Freedom Mobile outage, call 611 (Mon-Sun 8AM - 1AM ET), Freedom Mobile's Freedom customer support from a Freedom phone. Check Freedom Mobile's official outage page at freedommobile.ca first to see if Freedom Mobile already knows about it.
Official ways to report a Freedom Mobile outage
- Phone
- 611 Freedom customer support from a Freedom phone, Mon-Sun 8AM - 1AM ET source
- 1-877-946-3184 Freedom customer support (toll-free, within North America), Mon-Sun 8AM - 1AM ET source
- Online
- Service status freedommobile.ca
From Freedom Mobile's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on freedommobile.ca.
Step by step
- Check it is not just you. Our live Freedom Mobile page shows reports from other Freedom Mobile customers in Canada in the last 24 hours, and the outage map shows where they are.
- Check Freedom Mobile's official outage page and enter your postal code or sign in, to see if Freedom Mobile already knows about a problem near you.
- Report it to Freedom Mobile:
- Phone: 611, Freedom customer support from a Freedom phone
- Write down when the outage started and when service came back. You need the times if you ask Freedom Mobile for a credit.
- Report it on our Freedom Mobile page too, so people near you can see it is not just them.
Can I get a credit for a Freedom Mobile outage?
Freedom's Home Internet and TV terms say you are entitled to a credit if a service is interrupted and unusable for at least 48 consecutive hours, requested in writing within 15 days of the end of the interruption. The credit is prorated (monthly price divided by days in the billing period, times days of interruption) and does not apply to work stoppages, vandalism, police orders or force majeure. No similar outage credit clause was found for Freedom Mobile phone plans. Source
When will it be fixed?
Only Freedom Mobile knows. If Freedom Mobile lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Freedom Mobile's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Freedom Mobile, but it shows other Freedom Mobile customers nearby what is happening. Reports are anonymous.
Reporting a Freedom Mobile outage: questions
How do I report a Freedom Mobile outage?
You can report it by phone on 611. Freedom Mobile's official outage page is https://www.freedommobile.ca/en-CA/network-coverage/status. Reporting it to Freedom Mobile is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Freedom Mobile outage phone number?
We did not find a separate outage line on Freedom Mobile's website, so call its main number. Freedom customer support from a Freedom phone: 611 (Mon-Sun 8AM - 1AM ET). Freedom customer support (toll-free, within North America): 1-877-946-3184 (Mon-Sun 8AM - 1AM ET). These numbers come from Freedom Mobile's official website, checked on 16 October 2026.
Can I get a credit for a Freedom Mobile outage?
Freedom's Home Internet and TV terms say you are entitled to a credit if a service is interrupted and unusable for at least 48 consecutive hours, requested in writing within 15 days of the end of the interruption. The credit is prorated (monthly price divided by days in the billing period, times days of interruption) and does not apply to work stoppages, vandalism, police orders or force majeure. No similar outage credit clause was found for Freedom Mobile phone plans.
How do I check if there is a Freedom Mobile outage in my area?
Use Freedom Mobile's official outage page at https://www.freedommobile.ca/en-CA/network-coverage/status and enter your postal code or sign in. Our live Freedom Mobile page at https://isitupordown.com/is-freedom-mobile-down/ shows reports from other customers in the last 24 hours and where they are.
When will the Freedom Mobile outage be fixed?
Only Freedom Mobile knows. If Freedom Mobile lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Freedom Mobile's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I call or text during a Freedom Mobile outage?
Turn on Wi-Fi calling if you have Wi-Fi: calls and texts then go over the internet instead of the mobile network. Emergency calls can often still connect through another network even when your phone shows SOS only.
Is isitupordown.com part of Freedom Mobile?
No. isitupordown.com is an independent outage checker and is not affiliated with Freedom Mobile. We cannot fix outages or see Freedom Mobile's account systems. The contact details on this page come from Freedom Mobile's official website, checked on 16 October 2026.
isitupordown.com is independent and is not Freedom Mobile. We do not run its network or see your account. The contact details on this page come from Freedom Mobile's official website, checked on 16 October 2026; follow the source links to confirm them.