Is Vodafone AU down? › Report an outage
How to report a Vodafone AU outage
The fastest way to report a Vodafone AU outage is in the My Vodafone app, or call 1555. Check Vodafone AU's official outage page at vodafone.com.au first to see if Vodafone AU already knows about it.
Official ways to report a Vodafone AU outage
- Phone
- 1555 Customer care from a Vodafone mobile (mobile network issues) source
- 1300 650 410 Customer care from any phone in Australia source
- 1300 801 122 nbn and Home Internet support source
- App
- My Vodafone app: Chat to Vodafone 24/7 source
- Online
- Service status vodafone.com.au
- Service status vodafone.com.au
From Vodafone AU's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on vodafone.com.au.
Step by step
- Check it is not just you. Our live Vodafone AU page shows reports from other Vodafone AU customers in Australia in the last 24 hours, and the outage map shows where they are.
- Check Vodafone AU's official outage page and enter your address or sign in, to see if Vodafone AU already knows about a problem near you.
- Report it to Vodafone AU:
- App: My Vodafone app
- Phone: 1555, customer care from a Vodafone mobile (mobile network issues)
- Write down when the outage started and when service came back. You need the times if you ask Vodafone AU for a credit.
- Report it on our Vodafone AU page too, so people near you can see it is not just them.
Can I get a credit for a Vodafone AU outage?
We did not find a published outage credit policy on Vodafone AU's website (checked 16 October 2026). You can still ask: write down when the outage started and ended, and contact Vodafone AU on 1555 once service is back.
After Ex-Tropical Cyclone Alfred (March 2025), Vodafone said customers in listed QLD and NSW postcodes who had an nbn outage of at least 24 hours due to the cyclone would automatically receive a credit, appearing by their April bill. Source
When will it be fixed?
Only Vodafone AU knows. If Vodafone AU lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Vodafone AU's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Vodafone AU, but it shows other Vodafone AU customers nearby what is happening. Reports are anonymous.
Reporting a Vodafone AU outage: questions
How do I report a Vodafone AU outage?
You can report it in the My Vodafone app or by phone on 1555. Vodafone AU's official outage page is https://www.vodafone.com.au/network/status. Reporting it to Vodafone AU is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Vodafone AU outage phone number?
We did not find a separate outage line on Vodafone AU's website, so call its main number. Customer care from a Vodafone mobile (mobile network issues): 1555. Customer care from any phone in Australia: 1300 650 410. nbn and Home Internet support: 1300 801 122. These numbers come from Vodafone AU's official website, checked on 16 October 2026.
Can I get a credit for a Vodafone AU outage?
We did not find a published outage credit policy on Vodafone AU's website (checked 16 October 2026). You can still ask: write down when the outage started and ended, and contact Vodafone AU on 1555 once service is back. After Ex-Tropical Cyclone Alfred (March 2025), Vodafone said customers in listed QLD and NSW postcodes who had an nbn outage of at least 24 hours due to the cyclone would automatically receive a credit, appearing by their April bill.
How do I check if there is a Vodafone AU outage in my area?
Use Vodafone AU's official outage page at https://www.vodafone.com.au/network/status and enter your address or sign in. Our live Vodafone AU page at https://isitupordown.com/is-vodafone-au-down/ shows reports from other customers in the last 24 hours and where they are.
When will the Vodafone AU outage be fixed?
Only Vodafone AU knows. If Vodafone AU lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Vodafone AU's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I call or text during a Vodafone AU outage?
Turn on Wi-Fi calling if you have Wi-Fi: calls and texts then go over the internet instead of the mobile network. Emergency calls can often still connect through another network even when your phone shows SOS only.
Is isitupordown.com part of Vodafone AU?
No. isitupordown.com is an independent outage checker and is not affiliated with Vodafone Australia. We cannot fix outages or see Vodafone AU's account systems. The contact details on this page come from Vodafone AU's official website, checked on 16 October 2026.
isitupordown.com is independent and is not Vodafone AU. We do not run its network or see your account. The contact details on this page come from Vodafone AU's official website, checked on 16 October 2026; follow the source links to confirm them.