Is Optus down? › Report an outage
How to report an Optus outage
The fastest way to report an Optus outage is online at optus.com.au or in the My Optus app, or call 133 937 (24/7).
Official ways to report an Optus outage
- Phone
- App
- My Optus app: Troubleshoot, and message Optus 24/7 source
- Online
- Report an outage optus.com.au
- Service status optus.com.au
From Optus's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on optus.com.au.
Step by step
- Check it is not just you. Our live Optus page shows reports from other Optus customers in Australia in the last 24 hours, and the outage map shows where they are.
- Check Optus's official outage page and enter your address or sign in, to see if Optus already knows about a problem near you.
- Report it to Optus:
- Online: Report an outage
- App: My Optus app
- Phone: 133 937, Optus customer service (report a service outage)
- Write down when the outage started and when service came back. You need the times if you ask Optus for a credit.
- Report it on our Optus page too, so people near you can see it is not just them.
Can I get a credit for an Optus outage?
Optus does not publish a standing outage credit. Its Complaint Handling Policy says that when outages impact many customers Optus may offer bulk resolution options, with details posted on its network status page when applicable. Source
When will it be fixed?
Only Optus knows. If Optus lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Optus's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Optus, but it shows other Optus customers nearby what is happening. Reports are anonymous.
Reporting an Optus outage: questions
How do I report an Optus outage?
You can report it online at https://www.optus.com.au/living-network/service-status, in the My Optus app or by phone on 133 937. Reporting it to Optus is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Optus outage phone number?
We did not find a separate outage line on Optus's website, so call its main number. Optus customer service (report a service outage): 133 937 (24/7). These numbers come from Optus's official website, checked on 16 October 2026.
Can I get a credit for an Optus outage?
Optus does not publish a standing outage credit. Its Complaint Handling Policy says that when outages impact many customers Optus may offer bulk resolution options, with details posted on its network status page when applicable.
How do I check if there is an Optus outage in my area?
Use Optus's official outage page at https://www.optus.com.au/living-network/service-status/national-outage-register and enter your address or sign in. Our live Optus page at https://isitupordown.com/is-optus-down/ shows reports from other customers in the last 24 hours and where they are.
When will the Optus outage be fixed?
Only Optus knows. If Optus lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Optus's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I call or text during an Optus outage?
Turn on Wi-Fi calling if you have Wi-Fi: calls and texts then go over the internet instead of the mobile network. Emergency calls can often still connect through another network even when your phone shows SOS only.
Is isitupordown.com part of Optus?
No. isitupordown.com is an independent outage checker and is not affiliated with Optus. We cannot fix outages or see Optus's account systems. The contact details on this page come from Optus's official website, checked on 16 October 2026.
isitupordown.com is independent and is not Optus. We do not run its network or see your account. The contact details on this page come from Optus's official website, checked on 16 October 2026; follow the source links to confirm them.