Is Vi down? › Report an outage
How to report a Vi outage
To report a Vi outage, call 198, Vi complaints (short code).
Official ways to report a Vi outage
- Phone
- App
- Vi App: Vi account and support app source
From Vi's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on myvi.in.
Step by step
- Check it is not just you. Our live Vi page shows reports from other Vi customers in India in the last 24 hours, and the outage map shows where they are.
- Report it to Vi:
- Phone: 198, Vi complaints (short code)
- Write down when the outage started and when service came back. You need the times if you ask Vi for a credit.
- Report it on our Vi page too, so people near you can see it is not just them.
Can I get a credit for a Vi outage?
Under TRAI's 2024 Quality of Service regulations, if mobile service is unavailable across a district for more than 24 hours, postpaid subscribers registered in that district must get a proportional rent rebate in the next bill and prepaid subscribers must get their plan validity extended by the same number of days. An outage of more than 12 hours in a calendar day counts as one full day, recorded force majeure events can be excluded, and the adjustment is due within one week of restoration. For wireline broadband and landline, a similar rebate or validity extension applies when a fault is not repaired within 3 working days. Regulator source
When will it be fixed?
Only Vi knows. If Vi lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Vi's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Vi, but it shows other Vi customers nearby what is happening. Reports are anonymous.
Reporting a Vi outage: questions
How do I report a Vi outage?
You can report it by phone on 198. Reporting it to Vi is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Vi outage phone number?
We did not find a separate outage line on Vi's website, so call its main number. Vi complaints (short code): 198. Vi enquiries and requests (short code): 199. These numbers come from Vi's official website, checked on 16 October 2026.
Can I get a credit for a Vi outage?
Under TRAI's 2024 Quality of Service regulations, if mobile service is unavailable across a district for more than 24 hours, postpaid subscribers registered in that district must get a proportional rent rebate in the next bill and prepaid subscribers must get their plan validity extended by the same number of days. An outage of more than 12 hours in a calendar day counts as one full day, recorded force majeure events can be excluded, and the adjustment is due within one week of restoration. For wireline broadband and landline, a similar rebate or validity extension applies when a fault is not repaired within 3 working days.
When will the Vi outage be fixed?
Only Vi knows. If Vi lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Vi's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I call or text during a Vi outage?
Turn on Wi-Fi calling if you have Wi-Fi: calls and texts then go over the internet instead of the mobile network. Emergency calls can often still connect through another network even when your phone shows SOS only.
Is isitupordown.com part of Vi?
No. isitupordown.com is an independent outage checker and is not affiliated with Vi (Vodafone Idea). We cannot fix outages or see Vi's account systems. The contact details on this page come from Vi's official website, checked on 16 October 2026.
isitupordown.com is independent and is not Vi. We do not run its network or see your account. The contact details on this page come from Vi's official website, checked on 16 October 2026; follow the source links to confirm them.