Is Airtel down? › Report an outage
How to report an Airtel outage
The fastest way to report an Airtel outage is online at airtel.in, or call 198.
Official ways to report an Airtel outage
- Phone
- App
- Airtel App: Recharges, payments and help source
- Online
- Report an issue airtel.in
From Airtel's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on airtel.in.
Step by step
- Check it is not just you. Our live Airtel page shows reports from other Airtel customers in India in the last 24 hours, and the outage map shows where they are.
- Report it to Airtel:
- Online: Report an issue
- Phone: 198, Airtel complaints (prepaid and postpaid)
- Write down when the outage started and when service came back. You need the times if you ask Airtel for a credit.
- Report it on our Airtel page too, so people near you can see it is not just them.
Can I get a credit for an Airtel outage?
Under TRAI's 2024 Quality of Service regulations, if mobile service is unavailable across a district for more than 24 hours, postpaid subscribers registered in that district must get a proportional rent rebate in the next bill and prepaid subscribers must get their plan validity extended by the same number of days. An outage of more than 12 hours in a calendar day counts as one full day, recorded force majeure events can be excluded, and the adjustment is due within one week of restoration. For wireline broadband and landline, a similar rebate or validity extension applies when a fault is not repaired within 3 working days. Regulator source
When will it be fixed?
Only Airtel knows. If Airtel lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Airtel's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Airtel, but it shows other Airtel customers nearby what is happening. Reports are anonymous.
Reporting an Airtel outage: questions
How do I report an Airtel outage?
You can report it online at https://www.airtel.in/manage-account/ or by phone on 198. Reporting it to Airtel is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Airtel outage phone number?
We did not find a separate outage line on Airtel's website, so call its main number. Airtel complaints (prepaid and postpaid): 198. Airtel enquiries and requests (from your Airtel number; broadband from your landline): 121. These numbers come from Airtel's official website, checked on 16 October 2026.
Can I get a credit for an Airtel outage?
Under TRAI's 2024 Quality of Service regulations, if mobile service is unavailable across a district for more than 24 hours, postpaid subscribers registered in that district must get a proportional rent rebate in the next bill and prepaid subscribers must get their plan validity extended by the same number of days. An outage of more than 12 hours in a calendar day counts as one full day, recorded force majeure events can be excluded, and the adjustment is due within one week of restoration. For wireline broadband and landline, a similar rebate or validity extension applies when a fault is not repaired within 3 working days.
When will the Airtel outage be fixed?
Only Airtel knows. If Airtel lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Airtel's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I call or text during an Airtel outage?
Turn on Wi-Fi calling if you have Wi-Fi: calls and texts then go over the internet instead of the mobile network. Emergency calls can often still connect through another network even when your phone shows SOS only.
Is isitupordown.com part of Airtel?
No. isitupordown.com is an independent outage checker and is not affiliated with Airtel. We cannot fix outages or see Airtel's account systems. The contact details on this page come from Airtel's official website, checked on 16 October 2026.
isitupordown.com is independent and is not Airtel. We do not run its network or see your account. The contact details on this page come from Airtel's official website, checked on 16 October 2026; follow the source links to confirm them.