Is Jio down? › Report an outage
How to report a Jio outage
To report a Jio outage, call 198, Jio complaint helpline (from a Jio number, toll free).
Official ways to report a Jio outage
- Phone
- 198 Jio complaint helpline (from a Jio number, toll free) source
- 199 Jio customer care (from a Jio number, toll free) source
- 1800-889-9999 Jio mobile customer care (from a non-Jio number), 24/7 source
- 1800-890-9999 JioFiber and JioAirFiber support, 24/7 source
- App
- MyJio: Jio account and support app source
From Jio's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on jio.com.
Step by step
- Check it is not just you. Our live Jio page shows reports from other Jio customers in India in the last 24 hours, and the outage map shows where they are.
- Report it to Jio:
- Phone: 198, Jio complaint helpline (from a Jio number, toll free)
- Write down when the outage started and when service came back. You need the times if you ask Jio for a credit.
- Report it on our Jio page too, so people near you can see it is not just them.
Can I get a credit for a Jio outage?
Under TRAI's 2024 Quality of Service regulations, if mobile service is unavailable across a district for more than 24 hours, postpaid subscribers registered in that district must get a proportional rent rebate in the next bill and prepaid subscribers must get their plan validity extended by the same number of days. An outage of more than 12 hours in a calendar day counts as one full day, recorded force majeure events can be excluded, and the adjustment is due within one week of restoration. For wireline broadband and landline, a similar rebate or validity extension applies when a fault is not repaired within 3 working days. Regulator source
When will it be fixed?
Only Jio knows. If Jio lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Jio's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Jio, but it shows other Jio customers nearby what is happening. Reports are anonymous.
Reporting a Jio outage: questions
How do I report a Jio outage?
You can report it by phone on 198. Reporting it to Jio is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Jio outage phone number?
We did not find a separate outage line on Jio's website, so call its main number. Jio complaint helpline (from a Jio number, toll free): 198. Jio customer care (from a Jio number, toll free): 199. Jio mobile customer care (from a non-Jio number): 1800-889-9999 (24/7). JioFiber and JioAirFiber support: 1800-890-9999 (24/7). These numbers come from Jio's official website, checked on 16 October 2026.
Can I get a credit for a Jio outage?
Under TRAI's 2024 Quality of Service regulations, if mobile service is unavailable across a district for more than 24 hours, postpaid subscribers registered in that district must get a proportional rent rebate in the next bill and prepaid subscribers must get their plan validity extended by the same number of days. An outage of more than 12 hours in a calendar day counts as one full day, recorded force majeure events can be excluded, and the adjustment is due within one week of restoration. For wireline broadband and landline, a similar rebate or validity extension applies when a fault is not repaired within 3 working days.
When will the Jio outage be fixed?
Only Jio knows. If Jio lists the problem on its official support pages or app, that is where an estimated fix time appears. We cannot see Jio's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I call or text during a Jio outage?
Turn on Wi-Fi calling if you have Wi-Fi: calls and texts then go over the internet instead of the mobile network. Emergency calls can often still connect through another network even when your phone shows SOS only.
Is isitupordown.com part of Jio?
No. isitupordown.com is an independent outage checker and is not affiliated with Jio. We cannot fix outages or see Jio's account systems. The contact details on this page come from Jio's official website, checked on 16 October 2026.
isitupordown.com is independent and is not Jio. We do not run its network or see your account. The contact details on this page come from Jio's official website, checked on 16 October 2026; follow the source links to confirm them.