LiveKit Cloud outage history

Biggest LiveKit Cloud outages

Ranked by the official impact level, then by how long they lasted. Each has its own page with the cause, the fix time and every official update.

1. May 28, 2026: Elevated Reports of Participant Connection Latency and Errors In US East Region 5 hours 20 min · rated "Critical"
2. Oct 13, 2026: Observability upload and Agent Simulations failures 3 hours 43 min · rated "Critical"
3. Apr 15, 2026: Increased Latency in RoomService APIs, brief period of higher error rate 4 hours 45 min · rated "Major"
4. Sep 2, 2026: LiveKit dashboard failing to load 3 hours 41 min · rated "Major"
5. May 6, 2026: Outbound SRTP calls are failing 3 hours 18 min · rated "Major"

Every smaller LiveKit Cloud incident

Minor and short incidents from the LiveKit status page, newest first, each with a line from the official updates. Times are UTC.

October 2026

• Oct 20, 2026, 23:09 UTC · Increased join latency in US East and US Central

  42 minutes · rated "Minor"

  "Between 21:30 and 23:17 UTC, roughly 10% of all WebRTC connections in our US East and US Central regions took 5 seconds or longer to establish. We applied a mitigation at 23:15 UTC, and join latencies have returned to normal by 23:17 UTC."

• Oct 19, 2026, 17:02 UTC · Investigating reports of elevated API failures in Chicago region

  32 minutes · rated "Minor"

  "Between 16:35-17:03 UTC, Chicago region experienced about 11% failure rates in API errors, failed agent dispatches, and issues connecting to rooms."

• Oct 16, 2026, 16:04 UTC · Degraded SIP Performance in US West

  1 hour 26 min · rated "Minor"

  "This incident has been resolved. Between 14:49 UTC and 15:58 UTC, approximately 14% of outbound calls and 5% of inbound calls in US West failed."

• Oct 16, 2026, 10:55 UTC · Intermittent connection timeouts in the Frankfurt region

  1 hour 4 min · rated "Minor"

  "This incident is resolved. Connections to the Frankfurt region have returned to normal."

• Oct 6, 2026, 03:46 UTC · Investigating delayed cloud agent builds in US East

  1 hour 6 min · rated "Minor"

  "A fix was applied and all builds are back to normal."

• Oct 5, 2026, 13:34 UTC · Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)

  47 minutes · rated "Minor"

  "This incident has been resolved, and we have confirmed full recovery."

September 2026

• Sep 15, 2026, 22:10 UTC · Monitoring reports of intermittently increased API latency impacting Egress, Ingress, and SIP

  1 hour 5 min · rated "Minor"

  "We have resolved the underlying issue and have not observed any further occurrences of this incident. We will follow up with a detailed postmortem in the original incident."

• Sep 15, 2026, 17:04 UTC · Investigating reports of intermittently increased API latency impacting Egress, Ingress, and SIP

  1 hour 12 min · rated "Minor"

  "We are resolving this incident as the underlying issue has been resolved. Thank you for your patience and apologies for the disruption. We will follow up with a postmortem as soon as possible."

• Sep 15, 2026, 12:31 UTC · Cloud Dashboard, Analytics Services, and Billing API failures

  2 hours 58 min · rated "Major"

  "This incident has been resolved. Between 12:08 and 14:23 UTC, customers were unable to access the Cloud Dashboard and the Analytics Services APIs."

• Sep 8, 2026, 08:45 UTC · Some sessions incorrectly shown as active

  duration not stated · marked as no impact

  "A subset of room sessions that ended around 4 September 09:57 UTC were not recorded with an end time."

• Sep 5, 2026, 23:36 UTC · Identified increased agent join latencies in eu-central

  1 hour 36 min · rated "Minor"

  "The mitigation was successful and users shouldn't notice any issues with join latencies or creating new agents. We will follow up as soon as possible with a postmortem."

• Sep 2, 2026, 21:25 UTC · Investigating reports of one-way audio issues in LiveKit Phone Numbers

  20 minutes · rated "Minor"

  "This incident has been resolved. We will follow up with a detailed postmortem as soon as possible."

August 2026

• Aug 26, 2026, 10:44 UTC · Elevated inference errors - US East

  1 hour 38 min · marked as no impact

  "Between 08:47 and 08:54 UTC, the service that routes LLM, STT and TTS requests through LiveKit Inference in our US East region was unavailable, causing inference requests from agents in that region to fail or time out."

• Aug 24, 2026, 10:11 UTC · Agent session analytics displaying incorrect values in EU Central and India regions

  4 hours 3 min · rated "Minor"

  "Agent session analytics in the Cloud dashboard have recovered and current data is reporting correctly for all affected projects. Some gaps may remain in historical data from the affected window (August 21-24 UTC); these will be backfilled."

• Aug 23, 2026, 21:00 UTC · Egress recordings terminated early in US East

  duration not stated · marked as no impact

  "From 09:18 UTC on 21 August to 21:00 UTC on 23 August, 0.008% of egress recordings processed in our US East region were terminated before completion. Affected recordings were marked EGRESS_FAILED ("egress timed out")."

• Aug 20, 2026, 21:10 UTC · Investigating reports of elevated egress & connector API errors

  37 minutes · rated "Minor"

  "This incident has been resolved. Between 20:52 and 21:01 UTC, we observed an increase in failed egress and connector API requests. Errors have returned to baseline as of 21:01 UTC. We will follow up with a postmortem with further details."

• Aug 19, 2026, 19:33 UTC · Investigating delayed session data ingestion on Cloud Dashboard

  4 hours 57 min · rated "Minor"

  "This incident has been resolved. Between 19:20 and 00:10 UTC, session data and observability ingestion was delayed by 45-60 min. The root cause has been addressed and data ingestion returned to normal by 00:10 UTC."

• Aug 17, 2026, 18:10 UTC · Investigating reports of failed SIP Transfer calls in US East

  1 hour 12 min · rated "Minor"

  "We have identified the root cause of both spikes and have ensured safeguards to prevent a recurrence."

• Aug 14, 2026, 21:10 UTC · Hosted agent builds failing in US East

  1 hour 51 min · rated "Minor"

  "We pushed a second mitigation at 22:14 UTC and all US East builds have been successful since 22:25 UTC. We will follow up with a postmortem describing the timeline, root cause, and follow ups as soon as possible."

• Aug 13, 2026, 20:42 UTC · Investigating longer than usual dashboard loading times

  3 hours 33 min · rated "Minor"

  "We have resolved the incident as session load times have returned to baseline."

• Aug 12, 2026, 18:34 UTC · Investigating alerts for increased timeout error rates on ListParticipants APIs

  1 hour 35 min · marked as no impact

  "Error rates on ListParticipants API requests recovered at 18:58 UTC and have remained stable since."

• Aug 7, 2026, 21:22 UTC · A percentage of cross-region calls between US West and US Central not completing

  1 hour 5 min · rated "Minor"

  "This incident has been resolved. Between 19:45 and 20:00 UTC, calls crossing the US West US Central link experienced intermittent degradation in Room Service and SIP performance."

• Aug 6, 2026, 19:51 UTC · Elevated error rate on LiveKit Inference (google/gemma-4-31b-it)

  7 hours · rated "Minor"

  "Today there was an issue with one of our GPU providers that caused it run at about 50% capacity. Requests above capacity return 503s, which we route to another, fallback provider."

• Aug 4, 2026, 20:45 UTC · Elevated timeouts on LiveKit Inference (google/gemma-4-31b-it)

  1 hour 26 min · rated "Minor"

  "We are monitoring elevated timeouts that affected LiveKit Inference between 14:05 and approximately 15:00 UTC today. During that window, roughly 3% of LLM requests using the google/gemma-4-31b-it model timed out."

• Aug 3, 2026, 15:30 UTC · Sessions view not populating in the Cloud Dashboard

  4 hours 18 min · rated "Minor"

  "We have fixed the data pipeline delay and all sessions should be loading now in the Cloud Dashboard."

July 2026

• Jul 30, 2026, 22:55 UTC · Intermittent webhook delivery failures

  duration not stated · marked as no impact

  "Between 2026-07-16 and 2026-07-29, a caching bug caused webhooks to be intermittently not delivered for about one hour for projects whose configuration was updated during this period."

• Jul 30, 2026, 18:53 UTC · Investigating longer than usual dashboard loading times

  3 hours 32 min · marked as no impact

  "An internal one-off analysis job ran some expensive DB queries which slowed down load times of the dashboard's sessions page. The job was removed and load times are now back to baseline."

• Jul 28, 2026, 14:46 UTC · Elevated SIP API error rates in the London region

  duration not stated · marked as no impact

  "Between approximately 10:30 and 11:55 UTC on July 28, customers with telephony workloads in our London region experienced elevated error rates on SIP APIs. Small number of call transfers were affected."

• Jul 27, 2026, 17:00 UTC · Elevated connectivity issues in US West

  duration not stated · marked as no impact

  "On July 27, our San Jose region experienced a minor networking incident beginning at 16:14 UTC. Some users connected to this region may have experienced disconnects and increased session start times."

• Jul 23, 2026, 08:00 UTC · Increased egress latency and media connection interruptions in London region

  duration not stated · marked as no impact

  "On July 23, between 07:50 and 08:07 UTC, media servers in our London region experienced a host-level network fault, causing them to fail health checks and restart."

• Jul 14, 2026, 09:49 UTC · Elevated RoomService API error rates in London

  52 minutes · rated "Minor"

  "Error rates for room service api requests in our London region have remained normal since 09:06 am UTC and we are no longer seeing any issues."

• Jul 7, 2026, 10:30 UTC · Elevated connection failures in Japan

  duration not stated · rated "Minor"

  "Users connecting to our Japan region experienced elevated connection failures between approximately 18:18 and 18:43 UTC, caused by a network disruption affecting connectivity between our Tokyo data centres."

June 2026

• Jun 22, 2026, 13:05 UTC · Connection failures and SIP transfer errors in US Central

  1 hour 35 min · rated "Major"

  "We are resolving this incident as the mitigation is in place and successful."

• Jun 18, 2026, 17:49 UTC · Partial Outage in LiveKit Cloud Dashboard

  1 hour 21 min · rated "Minor"

  "As of 18:45 UTC, all features of Cloud Dashboard are fully restored and functional."

• Jun 18, 2026, 17:09 UTC · Investigating connection failure and SIP transfer error reports in US East

  31 minutes · rated "Minor"

  "TransferSIPParticipant for calls happening in US East required a manual intervention to redirect. That API is fully restored as of 17:18 UTC. We will follow up with a postmortem as soon as possible."

• Jun 16, 2026, 09:49 UTC · Elevated rate of egress ending early in India region

  10 hours 54 min · rated "Minor"

  "We have not seen further instances of this issue since the mitigation was applied. We will follow up with a postmortem as soon as possible."

• Jun 11, 2026, 17:52 UTC · Intermittent errors for Google Gemini models via Inference

  5 hours 54 min · rated "Minor"

  "This incident has been resolved."

• Jun 11, 2026, 15:30 UTC · Elevated errors for Google Gemini models via Inference

  duration not stated · marked as no impact

  "Between 13:00 and 15:05 UTC, a subset of requests to certain Google Gemini preview models (gemini-3.1-flash-lite and gemini-3-flash-preview) routed through LiveKit Inference returned errors due to a project-level misconfiguration."

• Jun 11, 2026, 13:00 UTC · Certain dashboard services partially unavailable

  duration not stated · marked as no impact

  "On 2026-06-11 around 13:00 UTC, a serialization bug was introduced via frontend components which rendered some services unavailable via the dashboard for some users."

• Jun 5, 2026, 09:06 UTC · Elevated latency in Hyderabad region

  2 hours 2 min · rated "Minor"

  "We identified a connectivity problem in the Hyderabad cluster. As mitigation, we've drained the cluster to route traffic away from it. Mumbai traffic is unaffected and serving normally."

• Jun 3, 2026, 20:00 UTC · Degraded SIP Connectivity in India

  duration not stated · marked as no impact

  "Summary On June 2, 2026, a subset of users placing or receiving SIP calls through LiveKit Cloud's India region experienced call failures between 12:00 and 12:40 UTC."

• Jun 2, 2026, 14:05 UTC · Degraded Connectivity in US Central

  1 hour 12 min · rated "Minor"

  "We're investigating elevated SIP call connection failures in our US Central region beginning at ~12:06 UTC. We are working to mitigate this issue."

May 2026

• May 26, 2026, 19:53 UTC · Partial data outage on LiveKit Cloud Dashboard

  1 hour 38 min · rated "Major"

  "All missing data has now been backfilled and the incident is resolved."

• May 22, 2026, 20:26 UTC · Network instability in Frankfurt

  20 hours 11 min · marked as no impact

  "We have been monitoring the clusters for the past 16 hours and have not found any further disruptions."

• May 15, 2026, 16:57 UTC · Intermittent connectivity disruptions in US regions

  9 hours 53 min · rated "Minor"

  "We are resolving this incident as we have not observed any further connectivity disruptions. We will follow up with a postmortem once available."

• May 7, 2026, 21:15 UTC · Brief cross-region connectivity disruption in US East

  duration not stated · marked as no impact

  "Between ~17:16 and 17:21 UTC on May 7, 2026, inter-region connectivity between our US East region and other regions was briefly degraded due to a network connectivity issue in our underlying cloud provider's data center."

• May 6, 2026, 04:01 UTC · Cloud Agents experiencing deployment failures in US East

  5 hours 40 min · marked as no impact

  "US-East Cloud Agents is now fully functional."

April 2026

• Apr 24, 2026, 18:12 UTC · Investigating SIP participant timeouts and signalling connection errors

  4 days 20 hours · marked as no impact

  "We are closing this incident as we have not received further reports and the signalling error rate has dropped back to baseline."

• Apr 22, 2026, 13:00 UTC · Rejected INVITEs in US East

  duration not stated · marked as no impact

  "Between 13:15 and 14:25 UTC on April 22, inbound SIP calls routed through our US East region where the toUser field was left empty (approximately 5% of total inbound calls in this region) were rejected by our system due to a failing..."