Is LiveKit Cloud down? › Outage history › Oct 13, 2026
LiveKit Cloud outage on Oct 13, 2026: what happened
On Oct 13, 2026, the LiveKit status page reported "Observability upload and Agent Simulations failures". About 3 hours 43 min: from Oct 13, 2026, 10:01 UTC to Oct 13, 2026, 13:44 UTC, by the official start and resolution times.
LiveKit Cloud right now
At our last refresh (Oct 22, 2026, 12:35 UTC) LiveKit Cloud was up: All Systems Operational.
- Started
- Oct 13, 2026, 10:01 UTC
- Resolved
- Oct 13, 2026, 13:44 UTC
- Duration
- 3 hours 43 min
- Official impact
- Critical
- Affected
- Cloud Dashboard (cloud.livekit.io)
- Source
- Observability upload and Agent Simulations failures on the LiveKit status page
The LiveKit status page rated it "Critical", its highest impact level: an outage of the affected parts, not only slowness.
What caused the LiveKit Cloud outage?
"During a security rotation of access credentials, we revoked a storage credential that we believed was no longer in use. It was still being used by our observability platform, which stores the data behind the dashboard and the Analytics API, the Agent Insights data that agents upload at the end of each session, and by the service that serves that data back for downloads and Agent Simulations."
From the LiveKit status page, incident report, Oct 21, 2026, 23:40 UTC.
When was it fixed?
The LiveKit status page marked it resolved at Oct 13, 2026, 13:44 UTC, 3 hours 43 min after it started. Its resolution note: "This incident has been resolved. Between 08:15 and 12:35 UTC, agents were not able to upload agent observability data to LiveKit's servers in all regions. Agent sessions completed normally, but, unfortunately, any Agent Insights data which attempted to upload within that window ..."
Timeline of official updates
Every update the LiveKit status page posted, oldest first. Times are UTC.
Oct 13, 2026, 10:01 UTC investigating
We are investigating an issue with Agent Insights where agents are unable to upload their observability data at the end of their sessions. Some recent agent sessions may be missing from the dashboard's sessions list or shown as "In progress". Agent sessions themselves are not affected. We will post an update shortly.
Oct 13, 2026, 10:45 UTC identified
We have identified the cause of the Agent Insights issue and are working on a fix.
Oct 13, 2026, 11:40 UTC identified
We are continuing to work on a fix for this issue.
Oct 13, 2026, 13:15 UTC identified
Agent Insights uploads are now operational and session data has been storing normally since 12:40 UTC. We are still investigating an issue with Simulations. Simulation runs may complete without a transcript, summary, or verdict. We will post an update shortly.
Oct 13, 2026, 13:44 UTC resolved
This incident has been resolved. Between 08:15 and 12:35 UTC, agents were not able to upload agent observability data to LiveKit's servers in all regions. Agent sessions completed normally, but, unfortunately, any Agent Insights data which attempted to upload within that window (traces/transcripts/logs/recordings) is unrecoverable. The ability to download existing Agent Insights data was impaired until 13:15 UTC. Agent Simulations were unavailable due to a upstream dependency and came back online at 13:25 UTC. Sincere apologies for the impact. We will follow up with a postmortem as soon as possible.
The official incident report
Published Oct 21, 2026, 23:40 UTC. The opening of the report; the full text is on the official page.
Root Cause During a security rotation of access credentials, we revoked a storage credential that we believed was no longer in use. It was still being used by our observability platform, which stores the data behind the dashboard and the Analytics API, the Agent Insights data that agents upload at the end of each session, and by the service that serves that data back for downloads and Agent Simulations. Once the credential was revoked, uploads failed in all regions. Restoring service took longer than a credential swap normally would for three reasons: * New credentials had to be set up, and each affected service had to be updated to use them. * The new credentials took longer than expected to become available in all regions \(about two hours in our US East region\). * Once the observability platform was working again, we found additional services that also needed updating. The incident was resolved once they were updated. Timeline \(UTC\) * 2026-10-13 08:13 - A storage credential is revoked during a security rotation. Observability uploads begin failing in all regions. * 08:15 - Agent Insights transcript and audio downloads and Agent Simulations begin failing. * 09:39 - Our team detects the failures and opens an incident. * 10:45 - The revoked credential is identified as the cause. * 11:16 - Affected services are reconfigured to use a new credential. * 12:40 - The new credential takes effect in the last region. Observability uploads recover in all regions. * 13:13 - Agent Insights downloads recover. * 13:26 - Agent Simulations recover. * 13:30 - Incident resolved. * 2026-10-17 - Recovery of observability data from the impact window completes \(see below\). Scope of Impact * Observability uploads \(08:13 to 12:40 UTC, all regions\): Observability data written ...
Read the full report on the LiveKit status page
What our checks saw
- Our once-a-minute checks recorded LiveKit Cloud as degraded from Oct 13, 2026, 10:07 UTC to 13:52 UTC (3 hours 45 min, read from the official status page).
LiveKit Cloud outage questions
What caused the LiveKit Cloud outage on Oct 13, 2026?
In its incident report (Oct 21, 2026, 23:40 UTC), the LiveKit status page said: "During a security rotation of access credentials, we revoked a storage credential that we believed was no longer in use. It was still being used by our observability platform, which stores the data behind the dashboard and the Analytics API, the Agent Insights data that agents upload at the end of each session, and by the service that serves that data back for downloads and Agent Simulations."
When was the LiveKit Cloud outage on Oct 13, 2026 fixed?
The LiveKit status page marked it resolved at Oct 13, 2026, 13:44 UTC, 3 hours 43 min after it started. Its resolution note: "This incident has been resolved. Between 08:15 and 12:35 UTC, agents were not able to upload agent observability data to LiveKit's servers in all regions. Agent sessions completed normally, but, unfortunately, any Agent Insights data which attempted to upload within that window ..."
How long did the LiveKit Cloud outage last?
About 3 hours 43 min: from Oct 13, 2026, 10:01 UTC to Oct 13, 2026, 13:44 UTC, by the official start and resolution times.
Was LiveKit Cloud completely down?
The LiveKit status page rated it "Critical", its highest impact level: an outage of the affected parts, not only slowness. The affected parts listed were: Cloud Dashboard (cloud.livekit.io).
Which parts of LiveKit Cloud were affected?
The LiveKit status page listed: Cloud Dashboard (cloud.livekit.io).
Other recent LiveKit Cloud incidents
- Increased join latency in US East and US Central Oct 20, 2026, 23:09 UTC, 42 minutes
- Investigating reports of elevated API failures in Chicago region Oct 19, 2026, 17:02 UTC, 32 minutes
- Degraded SIP Performance in US West Oct 16, 2026, 16:04 UTC, 1 hour 26 min
- Intermittent connection timeouts in the Frankfurt region Oct 16, 2026, 10:55 UTC, 1 hour 4 min
- Investigating delayed cloud agent builds in US East Oct 6, 2026, 03:46 UTC, 1 hour 6 min
- Investigating scaling issue affecting Cloud Agents in EU (Frankfurt) Oct 5, 2026, 13:34 UTC, 47 minutes
Full LiveKit Cloud outage history and biggest outages → · Recent outages across all services →
Quotes are the LiveKit status page's own words, from the official incident. Is It Up or Down is independent and not affiliated with LiveKit Cloud. Times are UTC.