Is Gmail down? › Outage history › Jan 24, 2026
Gmail partial outage on Jan 24, 2026: what happened
On Jan 24, 2026, the Google Workspace status dashboard reported "Gmail users might see banners indicating missing spam checks.". About 4 hours 53 min: from Jan 24, 2026, 13:02 UTC to Jan 24, 2026, 17:55 UTC, by the official start and resolution times.
Gmail right now
At our last refresh (Oct 22, 2026, 12:35 UTC) Gmail was up: No open Gmail incidents on Google's status dashboard.
- Started
- Jan 24, 2026, 13:02 UTC
- Resolved
- Jan 24, 2026, 17:55 UTC
- Duration
- 4 hours 53 min
- Official impact
- Service disruption
- Affected
- Gmail
- Source
- Gmail users might see banners indicating missing spam checks. on the Google Workspace status dashboard
The Google Workspace status dashboard rated the impact "Service disruption": a partial outage. Some parts or some users were affected; it was not a complete outage.
What caused the Gmail partial outage?
"This incident was caused by an overload of Gmail's spam checking systems, which in turn was triggered by a temporary failure in a backend service. This led to a cascading failure due to excessive retries."
From the Google Workspace status dashboard, incident report, Feb 6, 2026, 04:32 UTC.
When was it fixed?
The Google Workspace status dashboard marked it resolved at Jan 24, 2026, 17:55 UTC, 4 hours 53 min after it started.
Timeline of official updates
Every update the Google Workspace status dashboard posted, oldest first. Times are UTC.
Jan 24, 2026, 16:34 UTC service disruption
Gmail users might see banners indicating missing spam checks. We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. Users might experience the following banner: "Be careful with this message. Gmail hasn't scanned this message for spam, unverified senders, or harmful software." We advise the users to be extra diligent in lieu of missing spam checks. Our engineering team is investigating the issue. We will provide an update by Saturday, 2026-01-24 09:30 with current details.
Jan 24, 2026, 17:51 UTC service information
Description We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. We are aware that some Gmail users are experiencing misclassification of emails in their inbox and additional spam warnings. We are actively working to resolve the issue. As always, we encourage users to follow standard best practices when engaging with messages from unknown senders. We will provide an update by Saturday, 2026-01-24 11:00 US/Pacific with current details
Jan 24, 2026, 18:54 UTC service information
Description We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. We are aware that some Gmail users are experiencing misclassification of emails in their inbox and additional spam warnings. We are actively working to resolve the issue. As always, we encourage users to follow standard best practices when engaging with messages from unknown senders. We will provide an update by Saturday, 2026-01-24 12:00 US/Pacific with current details.
Jan 24, 2026, 20:15 UTC service information
Description We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. We are aware that some Gmail users are experiencing misclassification of emails in their inbox and additional spam warnings. We are actively working to resolve the issue. As always, we encourage users to follow standard best practices when engaging with messages from unknown senders. We will provide an update by Saturday, 2026-01-24 13:30 US/Pacific with current details.
Jan 24, 2026, 23:00 UTC service information
Description We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. We are aware that some Gmail users are experiencing misclassification of emails in their inbox and additional spam warnings. We are actively working to resolve the issue. As always, we encourage users to follow standard best practices when engaging with messages from unknown senders. We will provide an update by Saturday, 2026-01-24 14:00 US/Pacific with current details.
Jan 25, 2026, 00:07 UTC service information
Description We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. We are aware that some Gmail users are experiencing misclassification of emails in their inbox and additional spam warnings. We are actively working to resolve the issue. As always, we encourage users to follow standard best practices when engaging with messages from unknown senders. We will provide an update by Saturday, 2026-01-24 17:00 US/Pacific with current details.
Jan 25, 2026, 01:28 UTC service information
Summary : Some Gmail users experienced a misclassification of emails in their inbox, additional spam warnings, and delays in receiving email. Description : The issue with Gmail email classification is resolved as of Saturday, 2026-01-24 09:55 US/Pacific. We will publish an analysis of this incident once we have completed our internal investigation. We thank you for your patience while we worked on resolving the issue. Diagnosis / Customer Symptoms : Some Gmail users experienced a misclassification of emails in their inbox, delays in receiving email. Additionally, misclassified spam warnings from the incident may persist for existing messages received before the issue resolution.
The official incident report
Published Feb 6, 2026, 04:32 UTC. The opening of the report; the full text is on the official page.
Incident Report Summary On Saturday, 24 January 2026, beginning at 05:02 US/Pacific, Gmail experienced high failure rates in spam checking for a duration of 4 hours and 53 minutes. Affected users saw a banner indicating their messages were not scanned for spam and saw some messages not labelled accordingly as promotional and social. Following recovery of the above-mentioned issues, some Gmail users experienced delivery delays up to 10 minutes or less. This issue was resolved for most users by 09:55 US/Pacific on Saturday, 24 January 2026. We recognize the critical nature of Gmail's reliability to your operations and extend our sincere apologies for any disruption this incident may have caused to your organization. We are implementing immediate measures to enhance system performance and stability to prevent such an occurrence from happening again. Root Cause This incident was caused by an overload of Gmail's spam checking systems, which in turn was triggered by a temporary failure in a backend service. This led to a cascading failure due to excessive retries. The sequence of events leading to customer impact was as follows: * Trigger: The incident began with a temporary error in a backend component within Gmail's mail processing pipeline, which is responsible for analyzing incoming messages. * Cause: While the initial error was temporary, the system's response to it caused the impact. A retry mechanism, designed to handle such transient failures, generated a massive and sustained volume of retry traffic. This cascading retry storm overwhelmed the capacity of multiple backend systems for several hours. * Effect: The overload on the spam checking services and related systems meant that there were mail delivery delays and not all incoming mail was fully classified. To ...
Read the full report on the Google Workspace status dashboard
Gmail partial outage questions
What caused the Gmail partial outage on Jan 24, 2026?
In its incident report (Feb 6, 2026, 04:32 UTC), the Google Workspace status dashboard said: "This incident was caused by an overload of Gmail's spam checking systems, which in turn was triggered by a temporary failure in a backend service. This led to a cascading failure due to excessive retries."
When was the Gmail partial outage on Jan 24, 2026 fixed?
The Google Workspace status dashboard marked it resolved at Jan 24, 2026, 17:55 UTC, 4 hours 53 min after it started.
How long did the Gmail partial outage last?
About 4 hours 53 min: from Jan 24, 2026, 13:02 UTC to Jan 24, 2026, 17:55 UTC, by the official start and resolution times.
Was Gmail completely down?
No. The Google Workspace status dashboard rated the impact "Service disruption": a partial outage. Some parts or some users were affected; it was not a complete outage. The affected parts listed were: Gmail.
Which parts of Gmail were affected?
The Google Workspace status dashboard listed: Gmail.
Other recent Gmail incidents
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- Gmail Android users using Microsoft Exchange Online may fail to log in due to authentication issues. May 6, 2026, 16:00 UTC, 15 days 6 hours
- Customers may experience delays in receiving and sending emails. Apr 8, 2026, 13:30 UTC, 8 hours 10 min
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Full Gmail outage history and biggest outages → · Recent outages across all services →
Quotes are the Google Workspace status dashboard's own words, from the official incident. Is It Up or Down is independent and not affiliated with Gmail. Times are UTC.