Is LlamaCloud down? › Outage history › Dec 9, 2025
LlamaCloud partial outage on Dec 9, 2025: what happened
On Dec 9, 2025, the LlamaIndex status page reported "[LlamaCloud EU] Partial outage on Index". About 10 hours 6 min: from Dec 9, 2025, 11:18 UTC to Dec 9, 2025, 21:24 UTC, by the official start and resolution times.
LlamaCloud right now
At our last refresh (Oct 22, 2026, 12:35 UTC) LlamaCloud was up: All Systems Operational.
- Started
- Dec 9, 2025, 11:18 UTC
- Resolved
- Dec 9, 2025, 21:24 UTC
- Duration
- 10 hours 6 min
- Official impact
- Major
- Affected
- LlamaParse API, LlamaParse UI, LlamaCloud (EU) - LlamaCloud API, LlamaCloud (EU) - LlamaCloud (EU) UI
- Source
- [LlamaCloud EU] Partial outage on Index on the LlamaIndex status page
The LlamaIndex status page rated the impact "Major": a partial outage. Some parts or some users were affected; it was not a complete outage.
What caused the LlamaCloud partial outage?
The LlamaIndex status page has not published a cause. Its updates describe the symptoms only.
When was it fixed?
The LlamaIndex status page marked it resolved at Dec 9, 2025, 21:24 UTC, 10 hours 6 min after it started. A fix was in place and being monitored from Dec 9, 2025, 12:43 UTC.
Timeline of official updates
Every update the LlamaIndex status page posted, oldest first. Times are UTC.
Dec 9, 2025, 11:18 UTC investigating
We are currently investigating this issue.
Dec 9, 2025, 12:43 UTC monitoring
A fix has been implemented and we are monitoring the results.
Dec 9, 2025, 21:24 UTC resolved
This incident has been resolved.
LlamaCloud partial outage questions
What caused the LlamaCloud partial outage on Dec 9, 2025?
The LlamaIndex status page has not published a cause.
When was the LlamaCloud partial outage on Dec 9, 2025 fixed?
The LlamaIndex status page marked it resolved at Dec 9, 2025, 21:24 UTC, 10 hours 6 min after it started. A fix was in place and being monitored from Dec 9, 2025, 12:43 UTC.
How long did the LlamaCloud partial outage last?
About 10 hours 6 min: from Dec 9, 2025, 11:18 UTC to Dec 9, 2025, 21:24 UTC, by the official start and resolution times.
Was LlamaCloud completely down?
No. The LlamaIndex status page rated the impact "Major": a partial outage. Some parts or some users were affected; it was not a complete outage. The affected parts listed were: LlamaParse API, LlamaParse UI, LlamaCloud (EU) - LlamaCloud API, LlamaCloud (EU) - LlamaCloud (EU) UI.
Which parts of LlamaCloud were affected?
The LlamaIndex status page listed: LlamaParse API, LlamaParse UI, LlamaCloud (EU) - LlamaCloud API, LlamaCloud (EU) - LlamaCloud (EU) UI.
Other recent LlamaCloud incidents
- 400 errors for some extract schemas Sep 29, 2026, 14:19 UTC, 1 hour 44 min
- High error rate for agentic parse in EU Sep 17, 2026, 18:48 UTC, 1 hour 41 min
- High latency for Parse API Jul 30, 2026, 23:11 UTC, 12 minutes
- Website Login Issues Jul 16, 2026, 09:44 UTC, 38 minutes
- Elevated latency for parse & extract APIs Jul 14, 2026, 17:36 UTC, 11 minutes
- Degraded parsing latency Jul 2, 2026, 02:40 UTC, 1 hour 59 min
Full LlamaCloud outage history and biggest outages → · Recent outages across all services →
Quotes are the LlamaIndex status page's own words, from the official incident. Is It Up or Down is independent and not affiliated with LlamaCloud. Times are UTC.