Is LlamaCloud down? › Outage history › Oct 20, 2025
LlamaCloud outage on Oct 20, 2025: what happened
On Oct 20, 2025, the LlamaIndex status page reported "Major service degradation due to AWS outage". About 13 hours 29 min: from Oct 20, 2025, 15:46 UTC to Oct 21, 2025, 05:15 UTC, by the official start and resolution times.
LlamaCloud right now
At our last refresh (Oct 22, 2026, 12:35 UTC) LlamaCloud was up: All Systems Operational.
- Started
- Oct 20, 2025, 15:46 UTC
- Resolved
- Oct 21, 2025, 05:15 UTC
- Duration
- 13 hours 29 min
- Official impact
- Critical
- Affected
- LlamaParse API, LlamaParse UI, LlamaCloud - LlamaCloud Public API, LlamaCloud - LlamaParse, LlamaCloud - LlamaCloud UI
- Source
- Major service degradation due to AWS outage on the LlamaIndex status page
The LlamaIndex status page rated it "Critical", its highest impact level: an outage of the affected parts, not only slowness.
What caused the LlamaCloud outage?
The LlamaIndex status page has not published a cause. Its updates describe the symptoms only.
When was it fixed?
The LlamaIndex status page marked it resolved at Oct 21, 2025, 05:15 UTC, 13 hours 29 min after it started. A fix was in place and being monitored from Oct 20, 2025, 15:46 UTC.
Timeline of official updates
Every update the LlamaIndex status page posted, oldest first. Times are UTC.
Oct 20, 2025, 15:46 UTC monitoring
A fix has been implemented and we are monitoring the results.
Oct 20, 2025, 19:46 UTC monitoring
We are continuing to monitor for any further issues.
Oct 21, 2025, 04:22 UTC monitoring
We are continuing to monitor for any further issues.
Oct 21, 2025, 05:15 UTC resolved
This incident has been resolved.
LlamaCloud outage questions
What caused the LlamaCloud outage on Oct 20, 2025?
The LlamaIndex status page has not published a cause.
When was the LlamaCloud outage on Oct 20, 2025 fixed?
The LlamaIndex status page marked it resolved at Oct 21, 2025, 05:15 UTC, 13 hours 29 min after it started. A fix was in place and being monitored from Oct 20, 2025, 15:46 UTC.
How long did the LlamaCloud outage last?
About 13 hours 29 min: from Oct 20, 2025, 15:46 UTC to Oct 21, 2025, 05:15 UTC, by the official start and resolution times.
Was LlamaCloud completely down?
The LlamaIndex status page rated it "Critical", its highest impact level: an outage of the affected parts, not only slowness. The affected parts listed were: LlamaParse API, LlamaParse UI, LlamaCloud - LlamaCloud Public API, LlamaCloud - LlamaParse, LlamaCloud - LlamaCloud UI.
Which parts of LlamaCloud were affected?
The LlamaIndex status page listed: LlamaParse API, LlamaParse UI, LlamaCloud - LlamaCloud Public API, LlamaCloud - LlamaParse, LlamaCloud - LlamaCloud UI.
Other recent LlamaCloud incidents
- 400 errors for some extract schemas Sep 29, 2026, 14:19 UTC, 1 hour 44 min
- High error rate for agentic parse in EU Sep 17, 2026, 18:48 UTC, 1 hour 41 min
- High latency for Parse API Jul 30, 2026, 23:11 UTC, 12 minutes
- Website Login Issues Jul 16, 2026, 09:44 UTC, 38 minutes
- Elevated latency for parse & extract APIs Jul 14, 2026, 17:36 UTC, 11 minutes
- Degraded parsing latency Jul 2, 2026, 02:40 UTC, 1 hour 59 min
Full LlamaCloud outage history and biggest outages → · Recent outages across all services →
Quotes are the LlamaIndex status page's own words, from the official incident. Is It Up or Down is independent and not affiliated with LlamaCloud. Times are UTC.