Is Hyperstack down? › Outage history › Mar 26, 2026

Hyperstack outage on Mar 26, 2026: what happened

On Mar 26, 2026, the Hyperstack Service status page reported "CANADA-2 (CA-2) Region Network Issues". About 2 hours 1 min: from Mar 26, 2026, 08:03 UTC to Mar 26, 2026, 10:03 UTC, by the official start and resolution times.

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At our last refresh (Oct 22, 2026, 12:35 UTC) Hyperstack was up: All Systems Operational.

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Started
Mar 26, 2026, 08:03 UTC
Resolved
Mar 26, 2026, 10:03 UTC
Duration
2 hours 1 min
Official impact
Critical
Affected
Canada 2 Datacentre
Source
CANADA-2 (CA-2) Region Network Issues on the Hyperstack Service status page

The Hyperstack Service status page rated it "Critical", its highest impact level: an outage of the affected parts, not only slowness.

What caused the Hyperstack outage?

The Hyperstack Service status page has not published a cause. When it identified the problem at 06:40 UTC on Mar 26, 2026, it said: "We are currently investigating a network connectivity issue affecting customer VM reachability from the public internet. Our on-site team is actively engaged and working to resolve the fault. What we know: • The issue has been isolated to the network layer at the data centre level • Internal control plane communication is unaffected - your VMs are running normally • VM-to-VM traffic within the platform is expected to be unaffected • Public internet traffic is unable to reach customer VMs beyond the default gateway We are working directly with our data centre team to restore full connectivity. A further update will be posted within 30 minutes."

When was it fixed?

The Hyperstack Service status page marked it resolved at Mar 26, 2026, 10:03 UTC, 2 hours 1 min after it started. A fix was in place and being monitored from Mar 26, 2026, 08:03 UTC. Its resolution note: "We are happy to advise that all network-related issues have been fully remediated in the region, and services have returned to normal. We apologise for any inconvenience caused during this time. If you continue to experience any connectivity problems with resources in the CANADA-2 region, please ..."

Timeline of official updates

Every update the Hyperstack Service status page posted, oldest first. Times are UTC.

  1. Mar 26, 2026, 05:40 UTC investigating

    We are currently aware of a network-related issue affecting our CANADA-2 Data Centre. Our engineering teams are actively investigating the matter. We will provide further updates on the status and progress as soon as they become available.

  2. Mar 26, 2026, 06:40 UTC identified

    We are currently investigating a network connectivity issue affecting customer VM reachability from the public internet. Our on-site team is actively engaged and working to resolve the fault. What we know: • The issue has been isolated to the network layer at the data centre level • Internal control plane communication is unaffected - your VMs are running normally • VM-to-VM traffic within the platform is expected to be unaffected • Public internet traffic is unable to reach customer VMs beyond the default gateway We are working directly with our data centre team to restore full connectivity. A further update will be posted within 30 minutes.

  3. Mar 26, 2026, 08:03 UTC monitoring

    Our engineering teams have successfully implemented a fix at the network layer, and full reachability from the public internet to customer VMs has been restored. Additionally, the ability to create new VMs with functional network interfaces is now fully operational. We are actively monitoring the stability across all network paths. A full Root Cause Analysis (RCA) will be conducted to prevent a recurrence of this failure.

  4. Mar 26, 2026, 10:03 UTC resolved

    We are happy to advise that all network-related issues have been fully remediated in the region, and services have returned to normal. We apologise for any inconvenience caused during this time. If you continue to experience any connectivity problems with resources in the CANADA-2 region, please contact our support team at support@hyperstack.cloud and reference this incident.

Hyperstack outage questions

What caused the Hyperstack outage on Mar 26, 2026?

The Hyperstack Service status page has not published a cause. When it identified the problem (Mar 26, 2026, 06:40 UTC) it said: "We are currently investigating a network connectivity issue affecting customer VM reachability from the public internet. Our on-site team is actively engaged and working to resolve the fault. What we know: • The issue has been isolated to the network layer at the data centre level • Internal ..."

When was the Hyperstack outage on Mar 26, 2026 fixed?

The Hyperstack Service status page marked it resolved at Mar 26, 2026, 10:03 UTC, 2 hours 1 min after it started. A fix was in place and being monitored from Mar 26, 2026, 08:03 UTC. Its resolution note: "We are happy to advise that all network-related issues have been fully remediated in the region, and services have returned to normal. We apologise for any inconvenience caused during this time. If you continue to experience any connectivity problems with resources in the CANADA-2 region, please ..."

How long did the Hyperstack outage last?

About 2 hours 1 min: from Mar 26, 2026, 08:03 UTC to Mar 26, 2026, 10:03 UTC, by the official start and resolution times.

Was Hyperstack completely down?

The Hyperstack Service status page rated it "Critical", its highest impact level: an outage of the affected parts, not only slowness. The affected parts listed were: Canada 2 Datacentre.

Which parts of Hyperstack were affected?

The Hyperstack Service status page listed: Canada 2 Datacentre.

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Quotes are the Hyperstack Service status page's own words, from the official incident. Is It Up or Down is independent and not affiliated with Hyperstack. Times are UTC.