Dropbox outage history

Biggest Dropbox outages

Ranked by the official impact level, then by how long they lasted. Each has its own page with the cause, the fix time and every official update.

1. Nov 14, 2025: Dropbox Chat unavailable 1 hour 11 min · rated "Major"

Every smaller Dropbox incident

Minor and short incidents from the Dropbox status page, newest first, each with a line from the official updates. Times are UTC.

September 2026

• Sep 9, 2026, 21:36 UTC · Some customers are unable to access certain website routes and features.

  59 minutes · rated "Major"

  "a number of pages and features are not working for some customers. We're working to fix the problem as quickly as we can. We'll share another update shortly."

• Sep 3, 2026, 22:13 UTC · Customer support via telephone may be unavailable for some users

  6 hours 49 min · rated "Minor"

  "We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly."

August 2026

• Aug 25, 2026, 23:14 UTC · Some Dropbox Protect features are not working correctly

  11 hours 47 min · rated "Minor"

  "We are currently experiencing issues with the Items and Reports areas in Dropbox Protect, resulting in intermittent failures for some users. We are working to resolve the issue as quickly as possible. Thank you for your patience."

• Aug 21, 2026, 13:18 UTC · Dropbox is not working as expected for some users

  1 hour 55 min · rated "Minor"

  "The issue has been identified and a fix is being implemented."

July 2026

• Jul 23, 2026, 15:12 UTC · Dropbox is not working as expected for some users

  25 minutes · rated "Minor"

  "Dropbox is not working as expected for some users. We're working to fix the problem as quickly as we can."

June 2026

• Jun 8, 2026, 19:43 UTC · Shared content downloads are degraded

  3 days 21 hours · rated "Minor"

  "Shared content downloads on Dropbox is back up and running! Thanks for bearing with us."

May 2026

• May 27, 2026, 20:05 UTC · Opening a video or audio file might not be working for users

  2 hours 26 min · rated "Minor"

  "Opening a video or audio file might not be working for users"

• May 18, 2026, 19:11 UTC · Availability was impacted across a number of services

  duration not stated · marked as no impact

  "A number of services across Dropbox experienced slower than expected load times between 17:01:50 and 17:42:50 UTC. This included the ability to add members to teams and share content."

April 2026

• Apr 15, 2026, 03:51 UTC · Dropbox may be unavailable for some users

  25 minutes · rated "Major"

  "Dropbox may be unavailable for some users. We're working to fix the problem as quickly as we can."

• Apr 9, 2026, 21:32 UTC · Dash Chat might not be working for some users

  3 hours 22 min · rated "Minor"

  "Dash Chat might not be working for some users. We're working to fix the problem as quickly as we can."

January 2026

• Jan 22, 2026, 01:30 UTC · Dropbox.com is not working for some users

  8 hours 30 min · rated "Minor"

  "Dropbox.com (Web) is not working for some users in Singapore and the Philippines. Mobile and Desktop are operational. We're working to fix the problem as quickly as we can. We'll share another update shortly."

• Jan 15, 2026, 06:59 UTC · We're having some trouble with our payment page

  1 hour 20 min · rated "Minor"

  "We're having some trouble with our payment page. We're working to fix the problem as quickly as we can."

November 2025

• Nov 18, 2025, 14:38 UTC · DocSend impacted by ongoing Cloudflare outage

  15 minutes · rated "Major"

  "We are aware that DocSend has been impacted by the ongoing Cloudflare outage"

October 2025

• Oct 21, 2025, 14:32 UTC · Google Drive and One Drive Dash connectors are not working for some users

  6 hours 40 min · rated "Minor"

  "The Google Drive and One Drive connectors in Dash are not working for some users. We're working to fix the problem as quickly as we can. We'll share another update shortly."